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Find a Location

Capella University, Inc. has 1 locations, listed below.

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    Business ProfileforCapella University, Inc.

    Colleges and Universities
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 37 Customer Reviews

    Customer Complaints

    91 complaints closed in last 3 years

    24 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/6/2005

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    According to the information provided by Capella University, this company offers online education, in the areas of education, human services, psychology and technology. Capella offers certificate and degree programs, for undergraduate, masters, and doctorate levels.

    Business Details

    Location of This Business
    225 S 6th St Ste 900, Minneapolis, MN 55402-4316
    BBB File Opened:
    9/7/1999
    Years in Business:
    31
    Business Started:
    2/1/1993
    Business Started Locally:
    2/1/1993
    Accredited Since:
    6/6/2005
    Type of Entity:
    Corporation
    Alternate Business Name
    • Capella Education Company
    Business Management
    • Tom Sonnek, Director
    • Joseph Rennie, Senior Learner Affairs Associate
    • Dr. Richard Senese
    Contact Information

    Principal

    • Joseph Rennie, Senior Learner Affairs Associate

    Customer Contact

    • Joseph Rennie, Senior Learner Affairs Associate
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    91 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Capella is non responsive and does not follow through on ************************* invitations, Presidents list inductions, etc. I was a student that graduated at Capella in January of 2024 with a Business Degree and a 3.97 GPA. I have not been offered any Presidents list inductions or an invitation to the ************************* Delta Mu Delta, which I am undoubtedly eligible to join. Emails have been sent to numerous inboxes and faculty members asking for their help and no one will respond.
    Read More

    Customer Reviews

    37 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Hiba N

    1 star

    07/17/2024

    RUN. AS FAR AS YOU CAN. And don't look back. The advisors, including financial aid, academic coaches are ALL over the place. Every time you call you get different answers, they have no idea what the hell they're doing. They don't even take proper notes when you speak to someone on the phone so when you call again to follow up, you get a completely different answer. They overcharge for credits. You can EASILY take the same courses from a different online school for WAY cheaper credits, its such a scam. If you're in project management, good luck with the disclosure about not being able to use the software if you have a MAC. They don't tell you this when you enroll, as if they expect you to know what software you need and what type of computer its compatible with. The way the whole thing is organized is dysfunctional and they could care less! They're only out for your money. I wish I had known this before I started, I would have DEFINITELY went with other schools that are BETTER academically and CHEAPER with a TRAINED staff!

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