ComplaintsforCustom Construction Services, LLC

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Driveway installed May, 2022. When completed driveway looked good. September, 2022 driveway began getting cracks and popping. Called Custom Construction and employee, **** said driveway needed to go through a freeze and thaw before going forward. This took til Spring 2023. Custom Construction then proceeded to tell me he would have the concrete company Ag (engineers to take a sample of the concrete) to see if there was a problem. This was not done til 2/29/24. There were many phone calls to make this happen sooner. It was not until **** said he had to come and discuss my options on June 12. He only offered me A check for ********. He said the cement was tested and nothing wrong with it. I declined the check. I feel he strung me along to go beyond the agreement one year in order to avoid a redo. There were many phone calls which were not a priority for them. During this period I had an inspector from ***************** come and he said if the concrete was good he said it probably was laid with too much water which causes popping to concrete. **** is trying to put the blame on the material supplier when I actually hired Custom Construction not AG. (concrete company).

  Customer response

  06/19/2024

  Hello *****,

   

  Per our conversation today, please find the updated notes for your review:

   

  6/18/2024 at 12:36pm:

  **** called me and left a voicemail requesting a callback

   

  6/18/2024 at 12:46pm:

  Called **** back and he asked if I filed a complaint with the BBB.  I explained that I did file a complaint as I declined the $3,000 check and at the time of our in-person meeting on 6/12/2024, I was informed that this is all that could be done as a resolution.  **** suggested I call the BBB back and tell them I want to remove the complaint as I'm working with Custom Construction directly.  He said these complaints are on the site forever.  I asked him what his next steps were, if I could get my driveway replaced and explained I had been waiting years for a resolution.  He said that he needs to handle the BBB and wants the BBB out of this.  

   

  6/18/2024 at 1:02pm:

  Called the BBB and left a voicemail requesting a callback.

   

  6/18/2024 at 1:22pm:

  BBB rep ***** returned my call and I requested the complaint be marked as resolved.  ***** marked the complaint as resolved and proceeded to tell me that whatever the outcome is, we can update the file to reflect a resolution and the sooner the better.  She explained the resolution will be published and other customers and potential customers will be able to see the problem was resolved.

   

  6/18/2024 at 1:27pm:

  Called **** and left a voicemail requesting a callback.

   

  6/18/2024 at 1:58pm:

  **** called me back and I told him that the complaint was marked resolved.  He asked if it will be removed from the BBB or still on there.  Told him it will be on the BBB but will be marked as resolved.  He said he will reach out to his office, the BBB and follow up with me.

   

  6/18/2024 at 3:53pm:

  **** called me back and told me to call the BBB to remove the complaint as there is a 3 day grace ****** to cancel the complaint.  He requested I call him back once this is completed.

   

  6/18/2024 at 3:55pm:

  Called and left a VM for ***** requesting a callback.

   

  6/18/2024 at 3:37pm:

  Called **** and left a VM letting him know that I called BBB and left a voicemail and I'm waiting to hear back.

   

  6/19/2024 at 8:58am:

  ***** from BBB called me back and I explained that **** requested that we remove the complaint from the BBB and there is a 3 day grace ****** to cancel the complaint.  She advised that we send her an email documenting all calls and contacts since the original complaint was filed on 6/13/2024.

   

  6/19/2024 at 11:55am:

  **** called and left a voicemail requesting a callback.

   

  6/19/2024 at 12:06pm:

  Emailed ***** with BBB contact history

   

  Thank you so much for your help in this matter, *****.  We appreciate it more than you know.  Please let us know if you have any questions or concerns.

   

  Thank You!

  ***************************** on Behalf of *************************

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩