Business ProfileforTarget Corporation

I want to share my experiences shopping Target.com and express my frustration with the fact that no matter how many times I ask that my concerns be addressed, nothing changes. I live in a small rural town with no locally situated major retailers, therefore I rely mostly on online shopping. Target is absolutely the worst at properly packaging their household products. Yesterday was unacceptable! My husband came inside with a large Target box and sat it on our hardwood floor, not realizing that potent liquid soaking through and leaking out of the bottom of the box. A while later, I came in and noticed a strong smelling Oxiclean liquid laundry additive pooling onto the hardwood and down into the seams! I put on gloves and worked to contain the liquid continuing to drain from a large container soaking everything in the box and onto the floor. All was ruined and I spent my time cleaning their mess. I wouldn’t be so upset if this hadn’t happened before, more than once or twice! Each time I go through the process of explaining the problem, submitting photos of the damage and asking for replacement products. I have asked that my concerns be forwarded to those in charge of training the packers in the hope that they can improve their packing methods. Not only does this inconvenience the customers, Target is losing money every time it has send replacement products or provide refunds! So far it is hit or miss, mostly miss. No one at Target seems to care. My closest Target store is a 4 hr round trip. I spend a lot at Target each year because I like their products & prices, but they are about to lose me as a customer. This evening I filled out the online ‘Problem with your order?’ process, added photos, hit the submit button. I was rewarded with the response: ‘Cannot fulfill request’ and provided a number to call! Guess my time isn’t important & I should be ok throwing my $$ in the trash! I can’t be the only customer dealing with this issue.