Business ProfileforSportsEngine

Where to start.... We have been a client of SE since 2019 giving them over $10K in set-up fees and monthly fees not to include the exorbitant processing fees our athletes and families pay. My club transferred ownership in the last couple of years and we requested the SE make the appropriate updates on the back end which was never done. Over the last 2 months, there have been two instances where payment processing has been frozen and delayed to unlock. We have provided them with all the documents they requested to unlock the processing and release the fund yet they have yet to do so tying up over $5K in client payments and around $20K in accounts receivable. We have coaches and facilities to pay and are now behind on payments because these funds are on hold. We are now on week 3 with zero updates and I can't even get a response from SE. In fact, we had to reach out to them to find out why payouts had been paused in the first place. There has been a lack of transparency and proactiveness and now distrust in SE. I would not recommend anyone touching this company with a 10ft pole. Their customer service is horrible and if you read the other reviews I can say we are in good company. When this is resolved, we will be moving our business away from SE and their platforms. We understand that things come up but when there is a lack of communication and a phone call cannot even be made after 5 years of conducting business to explain what is going on then it is on SE. Stay away from SE.