ComplaintsforRandy's Electric

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  One of our ceiling fans stopped working, I contacted Randys electric through their website, and, I gave the specific brand and model of the fan and asked if they could either fix or change the part (I assumed the motor of the fan was bad), and I also asked this person if they could change a couple of switches of a Ventahood air extractor that sits above our stove. She told me they could do both and we set the appointment for August 15th.A couple of days before the appointment, ***, from Randys electric called to confirm the appointment and to tell me they have a $75 service call fee. He explained that the electrician would not fix the ceiling fan but instead he would change the part. I assumed he was talking about the motor of the fan and I said I understood and I was ok with that charge (I assumed, service charge + cost of the part+ labor time). He did not say that part meant the actual ceiling fan, otherwise I would have bought it and have it ready to install. On August 15th, ***** from Randys electric came and I showed him the Ventahood extractor and he said they don't change or service that. Showed him the ceiling fan and he said he could run some diagnostic tests for a fee, of course, but he said we needed new ceiling fan, they don't carry or could get a new motor. He then wanted to see our breaker box and he recommended to get a whole house surge protector, which to me sounded like trying to up sell their services. Nothing else was done and he charged the $75 service call. I wish I had been told they would not even carry the motor of the ceiling fan which I told him I was very disappointed that he just came to tell me I needed a new ceiling fan and they do not service the Ventahood extractor. We called Randy's and *** called me back and said he was going to check with his manager to see if they would give me a credit if they would install the new fan, but never heard back. I feel I cannot do business like that with them anymore.

  

  Business response

  09/06/2023

  Hi *********, thank you for reaching out to us and for taking the time to provide us feedback on your experience. We are sorry we did not show you the value of our licensed, experienced, certified, and drug tested electricians. We will have one of our Service Managers reach out to you shortly. If you do not hear from us, please call ************. We would like to make this right. Thanks again, ******************* 

   

  Randy's Electric

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Failed inspection. Supposedly fixed problem but never asked the city for a reinspection. Received letter from the city about this failure.

  

  Business response

  11/20/2023

  Hi ****, 

  Thank you for reaching out to us and raising your concerns. 

  We certainly strive for a 5-star experience and apologize that we did not show you our value during this time. 

  Unfortunately, when work does not pass inspection, we do not get notified from the City of Plymouth. We went ahead and reached out to the City of Plymouth and they agreed it was on their end. 

  *****, on our Permits Team, tried calling you to explain the situation and work out possible solutions. Please check your phone messages. Feel free to give us a call at ************ and ask for "permits" to discuss this further.

  Thanks again for raising concern and we hope to get this resolved for you. 

  The Randy's Electric Team

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I scheduled to have Randy's Electric come out and fix an outside light. The woman scheduling the appointment told me about a $59 drop fee. Then company came out and before they would fix it, they said it would be a $259 diagnostic charge.... to fix a couple wires. I declined the charge since I didn't know about it but had to pay the $59 drop fee. The company never told me about the diagnostic charge BEFORE than came out... it was only when they arrived with the required $59. This was shady.

  

  Business response

  06/07/2022

  Thank you for your feedback!   Every home has its' own nuances and complexities as it pertains to wiring. When scheduling a call, the office team does not have the knowledge to know when a Journeyman Electrician is going to need to diagnose or not; in order to correct a problem.  As much as they would like to help you, they do not have the information available or skill set to do so.    The need to diagnose or not is left up the the Electrician.  They are trained to look for the what is behind the nuances. 

  All of this to say,  I appreciate that you took the time to share your concerns and am more than happy to refund your trip charge. 

  Customer response

  06/08/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please have them refund the trip.

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