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Complaint Details
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Initial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I bought a gal of paint stain that **** offered in the store with a $10 rebate. I went online and filled out the rebate form on June 24, 2022. I later get an email stating the rebate has been approved and to allow 6-8 weeks for it (confirmation number 62b662ea5a004f271b298596). I received an email on July 24 of great news that they have processed the rebate and it's on its way. A month later I called a rebate representative and she said thing were slow because of ***** and I should get it in another month. Another month or so had passed so I called the representative again and she said this time the rebate did not cover this paint. I told her not to give me this c*** as it was already approved some time ago by them. I asked for a manager (or anyone smarter than her) and she said my case was forwarded to a "Tier II Rebate Support" and they would contact me by email. Nov. 16th I get an email from this Tier II Rebate Support" and they will contact me within 5 days with a resolution. Twelve days pass and nothing, so I sent an reply back (11-28-2022) Pointing out all the history and how they are obviously not paying out the rebates they owe customers. I would love to get an upper management or corporate phone number so I can tell them what a rip off their rebate program is.Initial Complaint
10/25/2021
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased flooring in May 2021 and submitted an online rebate for $200 on 5/17/21. When I still hadnt received my rebate, I contacted Lowes again on August 9, 2021. I was told I would have it within 3 to 5 days. On September 28, 2021 I still did not have a rebate and contacted Lowes rebate center again. I was told that they would wrap upmy claim within 3 to 5 days. Still no rebate as of October 25, 2021. Called the rebate department again on 10/25/21, spoke to ***** and was told that someone from there tier 2team would reach out to me in 3 to 5 days or possibly 7 to 10 business days. I complied with an advertised offer and can get no explanation as to why they are not fulfilling their commitment, so can view this as nothing other than fraud at this point.
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.