Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Allina Health Systems has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Allina Health Systems

      2925 Chicago Ave Internal Route 10207 Minneapolis, MN 55407-1321

    • Allina Health Systems

      PO Box 43 Minneapolis, MN 55440-0043

    • Allina Health Systems

      1540 Lake St S Forest Lake, MN 55025-2628

    • Allina Health Systems

      7920 Old Cedar Ave S Bloomington, MN 55425-1207

    • Allina Health Systems

      14655 Galaxie Ave Apple Valley, MN 55124-8575

    Business ProfileforAllina Health Systems

    Health
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.28/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to information supplied by the company, Allina Health offers Medical Care Provider
    Hospitals
    Clinics
    Medical Transportation
    Home Oxygen and Medical Equipment
    Pharmacy According to the information provided by, Quello Clinic, LTD, this company offers full range family practice medical services. According to information supplied by the company, Allina Medical Clinic Maple Grove offers primary care services as well as other specialty services. According to information supplied by the company, Allina Medical Clinic - Woodbury offers providers with specialties in Family Medicine, Allergy, Audiology, Internal Medicine, Pediatrics, Optometry, Podiatry, Mental Health, Endocrinology, Ear, Nose and Throat, Pulmonology, and Urology. According to information supplied by the company, Allina Medical Clinic Crossroads offers Family Medicine with Obstetrics.

    Business Details

    This is a multi-location business.

    Find a Location

    Allina Health Systems has 128 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Allina Health Systems

        2925 Chicago Ave Internal Route 10207 Minneapolis, MN 55407-1321

      • Allina Health Systems

        PO Box 43 Minneapolis, MN 55440-0043

      • Allina Health Systems

        1540 Lake St S Forest Lake, MN 55025-2628

      • Allina Health Systems

        7920 Old Cedar Ave S Bloomington, MN 55425-1207

      • Allina Health Systems

        14655 Galaxie Ave Apple Valley, MN 55124-8575

      Location of This Business
      2925 Chicago Ave Internal Route 10207, Minneapolis, MN 55407-1321
      BBB File Opened:
      9/25/2000
      Years in Business:
      23
      Business Started:
      7/1/2001
      Business Started Locally:
      7/1/2001
      Type of Entity:
      Non-profit Organization
      Alternate Business Name
      • WestHealth Inc
      • United Center For Breast Care
      • Westhealth Pharmacy
      • United Hospital Breast Center
      • United Breast Center
      • Abbott Northwestern General Medicine Associates
      • Allina Health Clinics
      • Allina Hospitals & Clinics Mental Health Services Clinic
      • Allina Hospitals & Clinics
      • United Heart & Vascular Clinics
      • Allina Health Mercy General Surgery Clinic
      • Allina Health Mercy Orthopedics Clinic
      • Allina Health Mercy Women's Health Clinic
      • Courage Kenny Spine Center
      • Plastic & Reconstructive Surgery Associates
      • Allina Health Eagan Women's Health Clinic
      • Abbott Northwestern Diagnostic Imaging Center
      • Courage Kenny Sports & Physical Therapy
      • Orthopaedic Institute
      • Sports and Orthopaedic Specialists
      • Allina Health Unity Bariatric and Weight Loss Clinic
      • Allina Health Mental Health - Unity Clinic
      • Penny Georgeâ„¢ Institute for Health and Healing
      • Unity Internal Medicine Clinic
      • Allina Health Mental Health - Abbott Northwestern Clinic
      • Courage Kenny Rehabilitation Associates
      • Midwest Fetal Care
      • John Nasseff Neuroscience Institute
      • Piper Breast Center
      • Abbott Northwestern Hospital Wound Care Clinic
      • Allina Health Bandana Square Sleep Center
      • Allina Health United Lung & Sleep Clinic
      • Allina Health United Medical Specialties Clinic
      • United Pain Center
      • Minneapolis Heart Institute®
      • Allina Health Emergency Medical Services
      • Phillips Eye Institute
      • Allina Health Pharmacy
      • Allina Health Home Oxygen & Medical Equipment
      • Allina Health Home Care Services
      • Allina Home Care Hospice & Pallative Care
      • Quello Clinics
      Business Management
      • Lynn Jensen, Manager of Customer Relations
      • Rosemary Oolman, Office Manager
      Contact Information

      Principal

      • Lynn Jensen, Manager of Customer Relations
      • Rosemary Oolman, Office Manager

      Customer Contact

      • Lynn Jensen, Manager of Customer Relations
      Additional Contact Information

      Fax Numbers

      • (763) 236-5350
        Primary Fax
      • (952) 428-0299
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      39 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/03/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I accidentally typed two sevens on paying a medical bill of $79.94 from my checking plus account, resulting in a payment of $779.94 on December 12, 2023. I have called a total of 6 times since then, trying to get the balance of my money returned to me. I was told I had a hospital co-pay of $150, and I agreed to have that taken out of the return, resulting in a repayment of $550. I have been told repeatedly that the money is being returned, but it never was. I was told the money would be returned to my bank checking account in 3-5 business days. The last two times I called, I was told a check would be sent to my address in St ****, even though I am in ******* until May 1st. I was also told I would be sent a check for only $264.98, due to additional medical charges. I have not yet received evidence of any of these charges and did not authorize any of them. I consider them stolen, as they were kept without my knowledge or permission. I have never seen any bills. They told me that since I they had my money to cover these bills, they didn't have to send a statement and just took the money (without permission.)I want the balance of $286.02 returned to me, along with any additional bills and statements. I also want an apology for the delay of almost three months for only a partial recovery. I am furious with their lies and incompetence.
      Read More

      Customer Reviews

      32 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mason E

      2 stars

      05/14/2024

      The staff was great during my visit. Dealing with the billing department, horrible. Three out of the four people I talked to on the phone seemed annoyed when I was trying to figure out how to get them to handle back-dated coverage through a second insurance provider. It's like they've never encountered my situation before and didn't want to spend any effort helping me out. They should be more understanding of people who don't know the magic incantations to get the billing straightened out.The other person was nice. They told me everything was taken care of and I could ignore my bill. I called a month later because I hadn't received any communications, and I find out they are still having issues billing my second provider. If I had not called back, my bill would have been sent to collections.Great job making me never want to deal with Allina ever again even if their staff do a great job treating their patients. To their phone support: be more understanding and don't sound like you're annoyed that someone called for help. You should be familiar with a variety of insurance situations and be willing to help. The people you are helping might not have had to deal with more complex insurance situations before.

      Local BBB

      BBB of Minnesota and North Dakota

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.