ComplaintsforUCare Minnesota
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Complaint Details
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Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an eye exam in which the provider was out of network, which I was not aware of, when Ucare was billed for the exam they did not pay for it because it was out of network. Any other medical provider if out of network has a co-pay. Eye clinics do not. I believe that Ucare was very deceptive when advertising their coverage as this was not evident in their literature or on their website nor was it told to me. Living in a rural area the only eye clinic in network is 40 minutes away. Any other eye clinic in network is almost 2 hours away. I went to the eye clinic that is 40 minutes away last year and was not happy with their services. I am being discriminated against because I live in a rural area. I believe that out of network eye clinics should have a co-pay just like other medical clinics.Business response
05/23/2024
I just wanted to make you aware that a response to the above case has been mailed today.
Thank you,
***************************
A&G Audit Specialist
Customer response
05/24/2024
I am rejecting this response because: Ucare responded to a different complaint I had about their One Pass option, which I have been unable to gain access. The response to my inability to gain access to One Pass was never addressed. They just told me about the wonderful things One Pass had to offer. They have not responded to this specific complaint at all that I am aware of. I have not received correspondence from them regarding my eye exam as of 1230 on May 24th.Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 15, 2023 we cancelled our insurance policy with UCare. We need an unenrollment confirmation letter to be able to enroll me in a new health insurance plan. We were told to wait 10 days to receive the letter, however it is now 43 days after cancellation, and we have not received anything to prove that I am not insured. We have called at least ********************************************************************* to check in on whether it was actually sent. They have not provided me with anything to prove I'm uninsured to a new insurance company, and every time we call they just say a new letter will be sent but we have not received any of them. I was told that I would receive the letter by the end of the day on April 26, but they did not send it. They have prevented me from having health insurance for 43 days now, and it will be much longer since the 30 days after cancellation have passed.Initial Complaint
01/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ucare doesn't seem to be able to figure out what a JOINT account means with me and my wife. My bank (her bank) got us a joint account on the same day right after our wedding in July. In is now JANUARY and ucare still doesn't have her last name correct and I still can't call in to make changes on her behalf.We're switching insurance providers because of this and several other unfair billing/coverage practices with ucare. This means I don't care about them getting our accounts right.BUT she can't get her health club credit because of this. I think ucare owes her at least $40. Oh.....and our health club also got our joint account done correctly the first time in September.....but ucare can't figure this out.
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Customer Complaints Summary
15 total complaints in the last 3 years.
7 complaints closed in the last 12 months.