ComplaintsforNorth Star Resource Group
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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company will non stop email you to solicit business. Despite being asked numerous times to be removed from the email list and blocking emails they will email you from other accounts and continue to email you to the point of harassment.Business response
06/19/2023
I personally reviewed ***************************** complaint and he is correct . He has asked us twice to stop e-mailing him information. He was added to our do not contact list after his first request and a different person within our firm emailed him a 2nd time, This second person did not follow protocol. We are speaking with our advisors to ensure they know and follow our protocol and honor prospects request to be placed on the do not contact list.
We try very hard to ensure this does not happen, through training , education and regular updates. , I apologize for this error and we will work swiftly to correct the situation.
******************* . COO
Customer response
06/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
2701 University Ave SE Ste 100
North Star Professional Center
Minneapolis, MN 55414-3231
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.