ComplaintsforDoug's Power Equipment, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Tuesday, May 30th, we contacted the business by phone to see if they could repair a broken bolt on a lawn mover. The s**** needed to be tapped out and we did not have the equipment or knowledge to do it ourselves. They told us to bring it in. When we dropped the mower off that day, they gave us a 1-3 day turnaround, which was important as we have another commitment with the mower other than our personal use. They did not contact ** as promised. We waited 3 more days, and called them the morning of Monday, June 5. They told ** they were too busy to give ** a status update, and asked ** to call back in the afternoon. Then we call again, we were given the same reply. We tried again on Tuesday, June 6 numerous times, but could not get through. The phone rang continuously, with no voice mail option. It rang continuously the morning of Wednesday, June 6 again, so we prepared to visit them during the lunch hour. We tried one last time to reach them by phone before we left and got through. We were berated for several minutes for our phone calls, before once again being told that there was no status update and they would call ** when the mower was completed. First, they have never called ** back as promised. Second, we have never been given any information on the mower's status. Third, the last conversation was baffling in its hostility. They have our property and we are only trying to get information so we can fulfill our other commitment. It may not be important to them, but it is to us. We would like the mower back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.