ComplaintsforGreen Stuff LLC

• Initial Complaint

  12/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received an estimate from this company in May 2023. I found them difficult to communicate with, and they refused to give me any idea on when service would start. We were in a rush to take care of a lawn in the new house we moved into that was just totally decrepit, so date of service start was very important to me. I decided to book with another company, so I didnt sign the estimate, which clearly states that it needs to be signed in order to start services.Imagine my shock when, on the day the company I did decide to go with shows up, so does Green Stuff. They were ******. I got some calls from their admin team, where I reminded them repeatedly that I never agreed to or signed for the service. They again sounded ******, but basically left it alone for months.Then I started getting calls and emails, which I ignored because, once more for those in the back of the room, I didnt agree to their service. Apparently one of their techs did something while they were here (an $84 service) despite the fact that there was no agreement.They are now claiming to bring me to court and ding my credit because of their mistake and $84 that is supposedly on my account. Frankly, I have been screwed by so many companies and contractors this year, that I have had it. I would love to see proof of service agreement - theyve never seemed to be able to cough that up.

  Business response

  12/15/2023

  The ******** ordered lawn service from ** on 5/31/2023 which included Organic fertilizer, mowing and spring clean up.  On 6/7 we applied the organic fertilizer for $80.91.  On 6/9/ we scheduled the Spring clean up for her property and at that time **************** cancelled her account with us.  

  According to ** statute 325f.245 Subd. 6.Exclusions does not require a contract

  (1) pesticide, fertilizer, or chemical applications for the purpose of producing agricultural commodities or any commodity for sale;
  (2) pesticide applications around or near the foundation of a building for the purpose of structural or indoor pest control;
  (3) any single or isolated landscape application where the property owner or its agent verbally consents to the single or isolated application; or
  (4) pesticide or fertilizer applications by a licensed, commercial application company that provides customers with the ability to cancel or discontinue the agreement at any time, for any reason, with full refund of any prepaid services that were not provided and without any cancellation or discontinuance penalty. Prior to the first application of the season, the commercial application company must provide annual written notice to the customer of the customer's ability to cancel or discontinue the agreement at any time. The customer must be allowed to cancel or discontinue the agreement at any time by communication to the company in writing, electronically, verbally by telephone, or in person to company representatives or on-site service personnel.

  Both exclusion 3 and 4 apply to our agreement w/ the Drydens.  There was a verbal consent and we did the first application before receiving her service agreement back from her and also our customers can cancel at anytime without reprecussions.

  We are seeking to collect the monies owed whether that will be through conciliation court or other means.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩