ComplaintsforTrue Care Moving Service LLC
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Complaint Details
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Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this company for a short distance move on Saturday, November 5th. The movers were hired to only move boxes and all the furniture. We did all the packing. The morning the movers came I had left one box open to pack of some important items we needed to use, so it was the last box packed. We noticed the box missing the next day. In the box there was a record player $200 and a blanket worth $100. There were also various household items that needed to be packed last as we needed to use them. The only items I am concerned about are the record player and the blanket. I emailed the company and they responded the same day that they didnt have it and they cleaned out their truck at the end of the night. And they hoped the items would show up. I then responded a few days later after checking over and over, every room, every box we have in our house, and it was still nowhere to be good. I stated that I would like them to do something. They wrote back with a very generic response that asked where did you last see the box. I told them, when the movers took it out to the truck with other boxes. I saw them take the box with my own eyes. I have not heard anything back after that point.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.