ComplaintsforAudi Minneapolis

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/302023 I purchased a 2022 Audi A4 from Audi Minneapolis. The price was $34,000 and I paid cash- no financing involved.As of today it has been over 3 months and they still have not supplied me with the vehicle title. The temporary registration they provided expired over 45 days ago.I have made many many phone calls and all they say is it's not their fault. I am unable to register the new car in my state of ********* without the title.Originally the dealership's response was "it's not our fault" .Now they will not even return a phone call.Regardless of their excuses, ultimately they are responsible for providing me a title and they have not done so and will not even return a phone call anymore.

  Business response

  07/07/2023

  We received the necessary documents and sent the title and lien release to ****************** on 7/7/23. The delay was caused by ************** services delay in sending ** the lien release card. I called **** and explained what had happened and emailed him the ***** tracking number for the documents he should have them on 7/8/23.

  *******************

• Initial Complaint

  05/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi Audi Minneapolis,I am writing to you in regards to an issue I have been experiencing with my Audi Q7 2015 . Recently, the engine of my vehicle has seized without any indication, even though I have been taking my car for regular dealership services. I am disappointed and concerned as this has caused a great inconvenience to me.The low engine oil indicator pops up within 2 weeks of service and I had informed this to the service personnel and requested to check the root cause and fix the issue. The service team said no issues with the engine and everything looks good even after I had mentioned about this issue multiple times.I am hoping that Audi can take responsibility for this issue and take the necessary steps to fix the problem. I have always trusted Audi's reputation for producing high-quality and reliable vehicles, and I hope that you can live up to that reputation by providing me with a resolution to this problem.I would appreciate it if you could provide me with an explanation of how this could have happened, and what steps you will take to prevent this issue from happening again. Furthermore, I request that you cover the cost of repairing the engine since it is a result of a manufacturing defect or negligence on the part of the dealership service.I look forward to hearing from you soon and I appreciate your prompt attention to this matter.

  Business response

  05/08/2023

  We do currently have your vehicle in our ****************** and our Team has reached out to you. We also did inspect your vehicle on December 27th 2022 for an oil leak. No leak was found we recommended that you have an oil consumption test performed which you declined. We topped your oil off and you left with your vehicle. You brought your vehicle in on May 2nd for a clunking noise and the *** light on, your vehicle was 4 quarts of oil low. We added oil to see if that would stop the knocking in the engine it did not. Your vehicle New Car warranty expired 4 years ago and you do not have a *************** Contract and you declined to have the suggested tests on your vehicle in December. Unfortunately you are responsible for the repairs on your vehicle and we will not be participating.

  *******************

  General Manager

  Audi Minneapolis

  Customer response

  05/10/2023

   I am rejecting this response because:
  

  ****,
  
  Thank you for your response but I would not agree with the information you had provided. I had complained multiple times on the engine oil level going low right after the vehicle service performed and I'm the one requested for the detailed analysis of this issue. And the service personal said no issues with the engine and they mentioned it is quite normal with Audi Q7 engine consuming more oil. 
  
  I also mentioned my concern on this low oil indicator popping very often on the dash board and the service personal said the dashboard will give critical low oil alert when it is very low and no need to worry about this low oil alert. We didn't get any critical low oil alert or engine check alert when this is happened. We had serviced the vehicle very regularly on time and sometimes even made multiple visits due to this low oil alert. Either the issue is with faulty engine or service personal didn't get the root cause of the issue in time.
  
  I request you to take the responsibility for this faulty engine from Audi and to cover the cost of repairing the engine.
  

  
  

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