![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforImperial Parking (U.S.) LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 08/11 I purchased a parking ticket at a parking lot from Impark. I received a parking ticket for $70 from impark even though I purchased a parking ticket at the kiosk stationed on the parking lot and placed on my dashboard. The parking lot location is ***********************************************. There is one review on ****** maps of someone reviewing their similar experience. I provided impark with proof of my payment of the parking pass along with the parking ticket and received a notice that I still need to pay the ticket. There is no way to contact the company other than the form that I have submitted with my proof of payment. The only response I received from impark is that I need to pay the ticket.Business response
08/19/2021
Hello, This complaint should be redirected to the Impark team in **. This complaint, unfortunately, is not within my region.Business response
08/23/2021
I would need a copy of the valid receipt or the last 4 digits of the CC used to look up the payment. Once payment is verified, I can void the notice. I am sorry you had trouble with our corporate violation department. Please send the receipt copy or payment information to me at ********************* office at: ********************************************************
Phone # is ************
Thank you.
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.