Customer ReviewsforInterstate Parking Company of MN, LLC

We parked at their Side ******* Main location to see a movie. The signage was very confusing. I am an architect who has worked on several parking ramps so I know them inside and out. We went the wrong way because the entrance sign was was placed facing sideways between two lanes. After we found the correct entrance there was no gate or well marked spot to pay. We both looked but saw nothing. It turns out you have to scan a QR code to pay but we were not looking for this. After our movie we were shocked to find a ticket with a $45 fine on our windshield. I think this is a racket to make more money. I would give minus five stars if I could.

Hello ******,I'm sorry to hear about your experience and this is the first complaint that we've received since we launched this system March 1st. I'm not exactly sure what you're mentioning with the entrance sign as the Ramp has 5 lanes and all 5 lanes have LED Signs with ***** Arrows and Red X's along with above the Ramp there is a large blue pan sign that says Entrance, Exit, and Monthly Only. We haven't had one person state that they were confused with entering the facility. Upon entering the ramp, every lane has signs that are 2 feet wide x 3 feet tall explaining the process, on every crossover, elevator area, or stairwell, and elevator there are payment signs along with instructions. Our compliance rate for payment is 98% which is excellent. Also, on the citation that was issued we provide instructions on how to dispute a citation. If anything would've been disputed or explained, we would've happily reduced the citation to the daily rate due for first time visitors. I'm sorry about your experience and please let us know if you have any further questions.

I wish I could leave 0 stars. This company has the worst customer service I ever experienced in my life. I utilize it for an event downtown MSP and the gate malfunctioned and did not issue a ticket. Then when I left I had to pay $52. Not to mention calling and emailing customer service until I finally got a live person to help me. Please **************!

Good Morning ******, could you please provide the location of where you parked, date, and approximate time? We can look into and check the cameras for this instance and see what happened. It sounds like you had to pay a lost ticket fee, but based on what you're saying, we can go back through and verify what exactly happened.Thank you!

I registered and paid for (including a $25 hidden activation fee) a monthly parking space to park a vehicle I'm not driving in a lot where I'm literally the only person paying for a space. You'd think the company would be happy to at least have someone paying to use the lot. Instead, the parking lot attendant has harassed me multiple times, called the police in to ticket my vehicle EVERY SINGLE DAY (already totalling more than the monthly charge), and absolutely refuses to believe that I have paid for a parking space. When I attempted to show him my account information on my phone, he began ridiculing me while proclaiming that I was obviously lying because there's no way to register or pay on a phone. I persisted, but he refused to look at the information and stated repeatedly that he knows "for a fact that [I] have not paid because he is an Interstate employee and [I] have no authorization to park here." He then stated in a threatening manner that my vehicle needed to "get out of here, now" before driving away as I practically begged him to look at my information or check with the office. I am a friendly, reasonable, and generally easy-going person who has no interest in causing any trouble, so I can't possibly understand why this person would respond so negatively to my mere existence in an otherwise empty parking lot. It was a challenge to afford this space, so I can't just go pay another fee to park somewhere else, especially with all these tickets piled on. I've been stressed constantly the past several days and can safely say that this has been one of the worst experiences I've ever had with a company.

Good morning ************** - there are a couple of issues going on in here in relationship to the parking contract you agreed when signing up on monthly parking online - one of them being that you have not picked up your hangtag for it to be displayed in your windshield.The contract clearly states that "at all times a valid permit must be visibly displayed in the windshield of the vehicle with the number facing the windshield (except if no permit has been issued). Failure to do so will be considered a breach of the monthly parking agreement and, in addition to any other remedies available to IPCMN, may result in a violation notice being issued and your vehicle being booted, clamped, or towed. Any misuse of permit will also be considered a breach of this Agreement."Another issue is also the use of parking lot as a general storage of your vehicle: "the parking of unlicensed or uninsured vehicles, the general storage of vehicles and the repair or maintenance of vehicles is prohibited. The parking of vehicles that, in the opinion of IPCMN, pose any kind of hazard or contain hazardous or objectionable contents or displays is also prohibited."Thank you for taking the time and provide us with your feedback - it is greatly appreciated.

BAIT AND SWITCH!!! I parked at *********** Parking on 7th Street in *********** at 4:38 PM on 02/01/24. When I drove inside the ramp, the sandwich board sign at the entry of the garage listed parking after 4pm $10. I took my child to a dance class one block away and returned a few minutes after 6pm. By that time, another sandwich board had been set up and it read $35 event parking. I buzzed the attendant to explain the situation and was told that I had to pay $38.24 regardless of what the sign was when I arrived because there was an event on somewhere that evening. I wasn't going to that event and was not alerted to any event, so am I expected to be clairvoyant about how a parking rate would change while I was in another building??

Good morning, There was a concert at the ************* and at ************. Our Wind Masters at the Street Level were switched at 3pm when the Event Rate of $35 plus tax started. I'm not sure what **************** you're referencing and I would be happy to look into that for you. However, as mentioned about, our Signs at the Street Level were on display as our Staff is required to take pictures and fill out Event Logs which show 3pm for this. The Parking Rate is determined by local Events, not which building you're going to unfortunately and nothing was changed after 3pm as that is when the Event Rate started.

This is a company with unethical business practices. They continue to ticket cars in *********** parking lots even though the customers have paid. When asked about it, the response is always, "Oh, our mistake!" But how many people how been falsely ticketed????

This complaint isn't valid.

This complaint is false and ******************** has made threats of complaints against Interstate to the BBB. This will be the 4th time he has entered the wrong vehicle information which has resulted in a citation and the 4th time that we've voided it. Please see the communication below... Good afternoon ******,I received your BBB complaint and I responded to the previous one as well. We are happy to help out and offer solutions, but we really need your cooperation and understanding of how the process works. Previously you made the same statement and upon us digging into everything, it was discovered that you entered the incorrect License Plate # which triggered the Citation. I looked through our Payment Portal and it appears that you entered the wrong plate again which was HDM626 (transaction below).MN2147- Lasalle Court HDM626 1/30/2024 9:24 1/30/2024 21:29 1/30/2024 9:24 ****

From ******:Please note that I am in the process of filing a complaint against you with the BBB and ********* ********** of ******** for your unethical business practices.Once again I found a ticket on my car. Yet again,.you are wrong because I paid and have a receipt.I believe that you have a problem with your software. You are unable to determine who has paid and therefore you ticket cars.You work for a very unethical employer. You are thieves.

I'm trying to park at a lot that belongs to Interstate on St. ***** in **. The app won't take my money. When I go online, Lot MN **** is not even listed. The contact number that I found online, NOT ON THEIR SITE, was not working. **************** is certainly NOT one of their strong suits.

Hi there *****,I'm sorry to here about your experience. We would love to help you out going forward and offer you a 2 Free Parking Passes in the future. The App has strict Credit Card Policies and some Financial Institutions decline transactions as Zip Codes and a couple key items don't match. I double checked our website and I see the MN2043 location is listed. Is it possible that you were viewing a different city on our website? I did click on the *********** and Saint **** tabs as well. These have our Phone Number listed correctly at ************ and our Phone has a 24/7 person On Call when pressing option #2. Either way, we appreciate the feedback.Thank you!

As you can see, our system is working correctly, and we are an honest business. This error was simply made on your part, not ours. We will happily Void this Citation one more time, but going forward, you will need to enter your correct Plate as this will be the 4th Citation that we've voided.Please let me know how you would like to handle the BBB Complaint as well. You can either remove it or I can respond to the Complaint and upload our email changes.If you have any questions, I would be happy to answer them.Thanks!

Hello, I parked in Interstate parking facility located on 5th Ave in ***********. I parked about 18" into the "no parking" area as a result of a prior vehicle parking on the right side of my vehicle in which that vehicle was over the line. I had to park in the No parking area by 18" inches to avoid parking on top of another vehicle. When the security guard took the picture, the other vehicle had left and a new vehicle was parked correctly, thus, making it look like a incorrectly parked for no reason.Is it possible to have this violation removed?Thanks violation *********** PS - On the back of the violation envelope it does state the violation was issued to cover loss of revenues as well as patrol and preliminary collections.I did not cause Interstate parking to lose money because no one can park in the "no parking" area. There was no loss of revenue for Interstate.

**** can follow the instructions on the Citation and Appeal this through our ***************** By stating what **** just stated and sending in a picture, we would void the Citation. This isn't a valid complaint as the Citation clearly states how to appeal and customers are supposed to park within the lines to meet **** ***** and Safety Laws.

Interstate parking is not only completely incompetent but they truly don't care about issues their customers have. I live in one of the condominiums in ************ and I need to drive through their ramp to get to our secured ramp for residents.They had a power outage and their internet went down. My husband got home a half an hour before I did and wasn't able to get in because the system was down. There was still a parking attendant who let my husband in the gate. My husband let the attendant know I would be arriving home shortly so he could let me in. When I got to the gate there was another tenant trying to get in but couldn't. While I was waiting, hoping the attendant would come out to help us, I saw him get in his car and leave!!! We called the Interstate number but they told us there was nothing they could do to help us. They said we could park a few blocks away, that was their solution. WE WEREN'T ABLE TO GET INTO OUR OWN HOUSE!!!Have an attendant on call. Have a manager come and let people in. They didn't provide a solution because they didn't want to provide a solution. Worthless and incompetent!We have a lot of elderly tenants that can't park down the street. What if this happens in the middle of winter?? Figure it out Interstate!!!

Good morning *******,We are sorry for your experience. Unfortunately we lost Power as a Main Breaker blew out and then that power surge damaged the ******* Modem. I can assure you that I personally worked on this for 3+ hours to get everything back up and running while working with Xcel, *******, and our Staff. We learned from this experience as this is the worst case scenario for everything and we added some additional protocols to help minimize the issues if this were to ever happen again. Sorry for any inconvenience this may have caused, but our staff was definitively working on solving the problem.

Scam. We went to the aquarium in ******. I would have been happy to pay for parking had I had any idea we needed to. We were there for a homeschool field trip. 8 other families were along in their own personal vehicles. Not one of ** noticed the sinage or where we were to pay for parking. There was a gate entering the lot in with the arm was locked upright allowing people to come in and park. There was a small sign if you stopped at the gate that said we needed to pay, but with the gate up common sense assumed we could park. The place was dead. The meter in which to pay was not even at the entrance to the aquarium. It was off to the side. There were no numbers on the spaces or signs on the spaces. It was completely a scam. Not one of ** had the intent to not pay for something we owed, but when 8 separate families come through and not one noticed the need to pay obviously there is a problem. Out of the 8, only two got tickets, so explain that. This was obviously a scam to make money. It was a lot connected to an aquarium we paid to enter, so it was very easy to assume with a gate up, absolutely no obvious signage, that parking was included with entrance to the aquarium. Disappointing.

Hey, ******! so sorry you had issues. We don't show any records that you tried to contact us before you went to the BBB. Maybe you used a different email?I had our staff check on this lot and you drove by signage on the booth that instructs you to pay in advance, a 4' sign right next to the booth that reads "please note your license plate number before paying machine in advance," and another 4' sign as you walk into the Aquarium that says "Welcome, Please remember to pay for parking in advance." Parking is complimentary to Aquarium season pass holders, only.Once again, so sorry for the confusion!