ComplaintsforSherman Associates, Inc
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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 14th & 15th, my wife and I paid $250 each ($500 total) for a deposit towards a 2 bedroom, 2 bath apartment unit at the ***************. We completed all the paperwork and requirements they specified of us to do. We also paid $45 each ($90 total) for the application fee. It took some days before we heard anything back, and we had to find out that we were not approved, thru the following way: we were cut off from their online Portal. They never said anything to us that we were denied. ******************* said the final decision was up to her boss. We asked her about a refund, since no one told us a complete explanation of why we're rejected. All she said was that we would get a letter in the mail telling us why and she said their financing company would send us a paper check in the mail. We havent received either of those that **** promised we would. That was very unprofessional of how they handled our application and did not phone us to tell us we had been denied. We request a refund back to our accounts, like we paid them. We want it immediately. We have waited long enough, and are very disappointed, as we really looked at this property as friendly, reputable, trustworthy. We know they can say the same if us, but we are applicants trying to get approved and they are the professionals who are responsible for properly screening and contacting prospective tenants to inform them of approval or denial. This is so unfair and harsh, and whether we were conditionally approved or not, we didn't deserve to be treated in this manner and not have our money refunded to us. Make them pay our $500 back ASAP. We want the refund back to our original form of payment (bank debit). If they can't do it, we want a paper check mailed out immediately.Initial Complaint
04/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was charged false charges because my sibling and I both lived in the building with the same last name ! Her charges went to my credit !Initial Complaint
10/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Rent was paid up to December 2021vI had rent help211 pay my rent and they did all of sudden I ************************ **** they spent the check from renthelp211 I do not feel like owe any money to them which I paid 150 I had payment arrangement I vould not keep someone stole my debit card so I could keep tjosr arrangements and the property foes to *********************** it belongs to me the deed was stolen from in ******* of it but then they manipulate me into terminating my lease now they blocking me from getting a new apartmentInitial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had got evicted but the manager said asked us to leave an untrue evict . Than we can't be on property but wasn't stated in eviction and no court date. As I worked with a client. I was accused of saying things wrongly , washing ************. While working with client. Never said anything to other tenants. Then manager had said **** things to me. She ***** Aas has not liked me for some time. I didn't do anything to her what so ever. She falsified information and likes to intimate people.Initial Complaint
11/03/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We lived in the Russell Lamson in Waterloo, IA which is owned by Sherman Associates for just under 4 years. We were told that we were supposed to get our security deposit back and it has been 3 months since we moved out and 2.5 months since the current office manager said she would put in for the security deposit to be returned to us. We have tried to call Sherman Associates who own the building and the property manager of the Russell Lamson leaving voicemails and have not heard back. This is not right and we just want to know where our security deposit is and when we should be receiving it. We have also spoken with others that work/live in the building and the property manager is there and she is just avoiding our calls. According to Iowa law, the property has 30 days to return the security deposit from date of termination. We moved out on August 2nd and had the month to clean it up. Met with the property manager on August 25th and that is when she said she was going to put in the request to refund the security deposit. I even gave our new address to her to send it to.
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Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.