Business ProfileforCoolibar Inc

This review is about Coolibars customer service. After being diagnosed with melanoma in 2015, I discovered Coolibar clothing and have been a long time customer since. June 2024 I received an order for products totaling over $300. I had a question about an item that had not shipped yet. I called customer service. I was on hold for over two hours and finally had to hang up because it was 6pm ET. ******** answered my email a day later. ******** informed me my product was out of stock (still selling on website at time) and their phones had been down a WEEK. When I asked why they didnt post phones being down on their website ******** ignored my emails. During this I asked how they were going to make it right-******** sent me a 20% coupon-Coolibar was having a 25% sale on their website at the time. What a joke. When ******** stopped responding I messaged Coolibar through ******** Messenger. The response in messenger was they were sorry and would notify the team and get back to me. That was early July ********************************************* Here is the request number on the emails for reference. (******). ******** was the service representative through email. I plan to use multiple platforms to get the word out that Coolibars customer service *****. Do better **********************.