ComplaintsforSnow Removal and Lawn Care Twin Cities LLC
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Transaction: 11/30/2022 Amount of Money I paid the Business: $2,332.00 on **** card. Basically a rip-off but I needed to get this done. I don't want my step-father to get hurt or have a heart attack shoveling snow.Nature of Dispute: I hired them to do snow removal at my step-father's home in Saint ****, for the 2022 Winter season. They had provided no snow removal service as of yet. Within hours of paying them for the season, I decided to cancel and request a refund. I found a friend who will remove the snow for my step-dad at a much lower cost. They said: Because I was recorded saying I agree to pay them $2,322 (non-fundable), that there is no way they will give me a credit. I said to them that if they had any conscience at all, it is very simple process to give a credit card refund. I requested their service and hours later canceled, prior to them having performing any service at all so I believe they should honor my simple request of a refund, not hold hard to their non-customer friendly policy, which leaves no room to do the right thing for your customer base.Their business will not resolve this with me. I sent an email on the same day as the transaction date. I also called and left a voicemail message on the same day as the transaction date. The following day, I called again and I tried 3-4 times to get a refund during that phone call and I received a No with each attempt.If I take the company to court, there is no guarantee, even if I win the case, that I will ever receive a refund/credit from them.Can you help me?
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1000 26th Ave NE
Minneapolis, MN 55418
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.