Customer ReviewsforMetro WSI

My car was towed in November 2022. Following the tow my car was damaged, it had incurred a bent right front stabilizer link, bent front inner tire rod, as well as a bent outer tire rod. I immediately filed a damage report the following day at the impound. Every time I called to discuss the damage they would tell me the guy I need to talk to was not available to speak to. Finally, after probably 10 times of being told the guy wasn't available (*****), he talked to me and said he would look into it. Every time from then on out when I would ask about it, he would just say he was looking into it. It has now been 6 months and I haven't heard a word from them. Sadly it seems like this is a common practice for them after reading the other customer reviews on this page. They damage people's cars, take 0 accountability, and ignore them when it is brought to their attention. Clearly their tow drivers don't know how to properly tow a car without damaging it, probably trying to be speedy and get out of there before they get caught. Not to mention the HORRIBLE customer service, constantly telling me the guy isn't around, even though I would leave my name and number and my car/license plate number every time, and they would never respond back to me.

My car got towed on 04/08/23 and when I got there to pick it up I noticed damage that was not there prior to the tow on the front driver’s side fender. I immediately filed a damage report and was told they would get back to me in a couple of days. Several days passed and I did not receive a call so I called them and they told me that their damage report handler was not in that day so I was instructed to wait another couple days. Again, another several days passed with no details from them so I contacted them again. I got to speak with the damage report handler and they stated that the employee who filed their own damage report for my car was not in office that day so I had to wait again. Several days later and once again, no call. I called them and spoke with the damage report handler and they reviewed the report the employee filled out but it did not match with the damage I claimed on my report. They stated they would get back to me in a couple of days once they talk with the employee. I am currently still waiting to hear back from them and it has been again, several days. I have now been waiting almost a month for a resolution to this issue. Overall: -Bad customer service. -Bad time management. -Bad communication skills. -Bad experience. -If I could put 0 stars I would.

My friend paid for my parking spot. They towed me because they said he handed me a ticket. I emailed my receipt and his card to them. They forwarded me to speak with the security agency, where I was yelled at and told “I’m tired of dealing with you people”. They asked for my own card information and said they would give me a refund and then said I need to bring the card I used there, as if I’m going to bring my friend’s card it. Why is email different then in person to provide proof. Only nice person there was Cathy, everyone else I’ve worked with has given me the run and around. They run a scheme and they are verbally assaultive towards customers.

Terrible customer service and very unprofessional! They yelled and cursed at me and each other right in front of me. They flattened my tire during the tow that was not even authorized. I was parked at work in an authorized parking spot by the building owners and they denied flatten the tire and became very angry about it. They were not helpful at all and in no way tried to come to a resolution about the tire. This was the most horrific experience I have ever had and I hope I never have to deal with this company again. I strongly believe there is no way possible for them to have BBB sign up in their window as they are the total opposite of what the company represents!

Terrible customer service they are *** *******! Don’t use this service!