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ComplaintsforWater Doctors Water Treatment
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The plumbing wasn't done correctly to the *** The kitchen line should be cut and capped. The soft water feed line should be connected to the kitchen cold line. The cold line is hard water running through my RO filters causing my filters to be used too fast and hard. They wanted to charge me for work that should've been done originally. I already paid over $800. My neighbors had the work done by them and did it correctly...The Water Doctors said since I didn't buy my water softener from them" they will have to charge me. Which is an excuse. All I'm asking is for them to not charge me $120 to come back and cap the line. I had a water company here and brought all of this to my attention or I would've never had known about the work that wasn't done properly. This company had seen other homes in my neighborhood and the water doctors did their work correctly. But mine isn't. If they can't finish the job, then I would like a refund of $120 so I can pay someone else to do the work they were supposed to do.Business response
01/18/2024
This client purchased this system through a third party, appliance dealer. We installed the system in accordance with the purchase agreement we received from appliance dealer. They should review this complaint with appliance store and sales person they worked with originally and seek clarity about why that was included in order.Customer response
01/18/2024
I am rejecting this response because:
I am rejecting this response because:
I purchase the reverse osmosis system directly through the water doctors and not a 3rd party. My water softer was installed when I had the house built 5 yrs ago. This should have no impact on why they didn't do the proper work. I have photos of how the job should've been done and had a plumber here explaining to me that the Water Doctors didn't do their job correctly. and now they are being dishonest over a $120 job when they could fix this in 20 mins. I have photos show that they never capped the line. I have photos I can send that show how it should be done. It won't upload here.Business response
01/22/2024
Water Doctors did not installed you water softener. Therefor whoever installed your water softener would be responsible for connecting your kitchen cold supply line (plumbing you are referring) to the water softener, not Water Doctors. ** system was in fact purchased through Warners Stellian, not Water Doctors directly. The ** system was installed over 4 years ago according to the ** send over from Warners Stellian.
We are glad the plumber was able to make adjustments you were looking for and do not need Water Doctors to make any adjustments. No cost was charged to you from Water Doctors. The $125 in home service was the estimate you received over the phone.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.