Business ProfileforMinnesota Rusco, LLC

The contract was signed in early Oct 2023 for work to start on 2/9/24 for a new door. This contract was made on a Wed or Thursday, and I was ill that Saturday. I called the female salesperson that Sat, two days after signing the contract and left a msg asking her to bring the price down by $500.00 or to null the contract. A male returned the call later that week and pushed me toward keeping the contact as is, I did since they had a good rating on BBB. On Feb 9th 1 male arrived on a cold day, it took him from 9:45-to 5 p.m. to complete the work. Once he removed the door, he left the space open for nearly two hrs and sat in his trailer talking on the phone. At the end of installment, the door had the same problems as my original door, but now more cold air seeps in. There was also light coming through the door from outside. I called *********** sent a guy who patched the door frame to hide the light, but air is still coming through. I went to Ruscos main office on 4/10/24 and told the manager I wanted the door replaced and he agreed the measurements were wrong and would get back to me in 48 hrs. That day he told me he agreed with the plan since he asked me what I wanted, but when 2 of his guys arrived, one ordered me with a raised voice to open and close the door, etc, which I did, then he said, "Where's the light!" Referring to the light coming thru the door. This was the same guy that used an adhesive to close the gap two weeks before. It was at that point. I said, Who do you think you are ordering me around and talking to me like that? I felt they only came to harass me so I would withdraw my complaint thru intimidation. They also asked me what were they suppose to do? I told them to ask their boss, it wasn't my job. The manager told me he talked to his crew and they would take care of it, but that didn't happen.