21 Customer Reviews
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Review from Ronnye M
1 star07/16/2024
We were billed by AVG International for software after the company had closed along with debit cards. Regions bank allowed the charges to go through several days after the closure. Digital River does the billing for AVG. We have been trying since May 1 to get our funds back that they drafted from our Account. AVG and Digital River have requested our Bank information 5 times in order to send out funds back. We have provided the information each time. And each time were told that we would receive our funds within 10 days.. When the funds did not arrive, we called again and again were asked for our banking information. We are now nearly 3 months down the road and have not received our funds Yesterday, we were asked for a copy of our Bank Statement with the same information we had giver them. My opinion is Digital River and AVG International is working a scam and do not want to correct their mistakes.Review from Conchitina H
1 star05/04/2024
I was charged for a product that did not work. I asked for a cancellation and refund and they cancelled my subscription but did not give a refund. They never gave me the complete information needed to register my purchase so the system would not allow me to register my software therefore I could not use it. After 2 weeks of back and forth, they said they cannot give me a refund since it's not a technical issue. I see other people complained about them too. This fonedog company is based out of Germany.Review from Donald I
1 star04/05/2024
Zero stars if possible. Took 330.00 from my account without receiving products. Contact number is disconnected. Email responses tell me I need to communicate with product website, replying to the digital river email is no help either, as the same generic response is generated back.Review from ANGELA W
1 star12/18/2023
charging me for something I have never received is fraudulant the number listed to call them has been disconnected. How can you fix things if you can;t talk to them. In order to message them you have to have an order number. well I don't have a number cause I have never ordered from them, yet they can still charge me. Please include me in a class action lawsuit. I would be glad to joinReview from Bogdan D
1 star10/06/2023
You CAN'T TRUST THE MOTOROLA DEFY SAFETY SATELLITE. I bought a Motorola defy satellite around June 30th 2023, and digital River Inc is the distributor and who charges you. It should come with a 1 year basic plan. After 3 months on a Saturday they sent me an email that they will start charging me $4.99 in less than 12 hours. Luckily I was home and cancelled the "paid subscription" just to find myself with NO PLAN, and I was supposed to go in the Utah back country in 2 days the next Monday. Logged in a ticket Bullitt Support - Case zero one four two for four eight, I emailed them every single day and messaged them on Facebook. After 5 BUSINESS DAYS I called them , and the lady said she cannot help me and I need to wait for the ticket response. EXCRUCIATING BUGGY AND PAINFUL TO DEAL WITH THEM.Review from Karen M
1 star03/30/2023
I ordered 2 memory chips from crucial.com on 2/28, and was supposed to receive it by 3/6. I received an UPS tracking number and everything when for no reason at all, the sender (Crucial) requested that the package be returned to them. The shipping address and name was 100% correct and there were no other delivery attempts made. I've called their customer service line at least four times to request a refund for the product I never received, and they insist that the refund will be given in x amount of days, but still nothing. I plan on disputing the charge with my credit card company for the money this awful company ran off with.Review from Cecilia D
1 star12/21/2022
Purchased 2 FitBit bands for my Luxe Fitbit. One was for my husband, one for myself. We installed them on our FitBit and my husband's would not stay attached to the Fitbit. I contacted FitBit that the band was defective and wanted a refund and postage paid envelope to return it but they said they could not locate my sale. I made the sale in the FitBit store using Paypal as payment and I have the transaction ID which I gave to them, which has an order number on it! They said they couldn't take that as proof that I got it there! That's RIDICULOUS. I chatted with 2 agents for over 45 minutes each time and they would not refund or send me a replacement. Will never buy from FitBit again. CDanielsReview from Yuguang X
1 star08/31/2022
Similar to other reviewers, I haven't heard of Digital River until I placed an order of some computer memory chips at crucial.com last Thursday (8/25). Then the order status was "In Process" throughout the rest of the week. This Monday when I called Digital River's customer service about my order, I was told that the order has been shipped. Then I saw a UPS tracking number in my online account, but unfortunately the tracking number is INVALID. Yesterday I called them again and was told to wait for a few more days before the tracking number is usable. I NEVER met this kind of issue with many other online sellers in the past eight years, no matter big or small! I completely lost confidence with this company and filed a claim with PayPal. I feel regretful that I should have checked out the business reputation of this company before placing my order.Review from Vincent J
1 star08/08/2022
Never heard of this company till today, since they tried to fraudulent charge me. Their website is broken, there phone 'support' is a joke. Worked with PayPal and my Bank to reverse the $88 charge. Federal paperwork gets filed next time.Review from Tonya C
1 star06/28/2022
DigitalRiver, Richard ******, ******.net, Earthquake 3D. All a scam, they take your money for the software, and give you an expired download link, then will NEVER respond to emails, or their support page. I will now take this up with the bank, and courts as there is nothing I will not do to destroy this thief.
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1/5stars
Average of 21 Customer Reviews
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