ComplaintsforCreedon Technologies USA LLC (NIX/Nixplay)
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Complaint Details
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Initial Complaint
06/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In early March my expensive Nixplay photo frame stopped working. It had tried to do an automatic update, but the frame was unable to complete the update because it could not connect to the Nixplay servers. It has never worked again despite multiple hard resets and soft resets as directed by ******* customer service. I went online, and apparently thousands of Nixplay customers had the same frame failure that I did, and now we all have very expensive photo frames that are non-functional because of a Nixplay software or server problem. Multiple emails over the last 3 months has only gotten multiple apologies, promises that the problem is being examined and they hope to fix it soon, and a coupon for 50% off buying a new frame from Nixplay. Requests for them to repair or replace the frame they destroyed have fallen on deaf ears. They want me to PURCHASE a new frame from them, which to me sounds like they possibly did this on purpose so customers with older frames must purchase a new one. It seems like a scam to get customers to buy a new frame, and there is nothing to stop them from doing this again in a year or two to increase sales yet again. I would like a replacement frame since they were responsible for destroying the one I bought. And these are not cheap frames, as they retail for up to $300.Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A Nixplay **** inch picture frame was purchased for my wife as a gift. We received a unit that was not only used/already opened. The unit was missing parts. I played Nixplays game and exchanged emails for a month they sent me random parts but refused to replace the unit. After a month and some emails going unanswered they told me I was outside the 30 day return window and refused to help me. No one should buy from them.Initial Complaint
04/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Sold a frame advertising the ability to display pictures from ****** photos. Recently removed that functionality and are forcing customers to pay a subscription, and if they dont, the frame they already paid quite a bit of money for is worthless.Business response
05/02/2023
Hi ****
I've emailed you privately to request more specific information about which order(s) specifically you want refunded.
Kind Regards
*****
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Contact Information
12301 Whitewater Drive • Suite 115
Minnetonka, MN 55343
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.