Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Renters Warehouse has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Renters Warehouse

      6101 Baker Rd Ste 200 Minnetonka, MN 55345-5959

      BBB Accredited Business
    • Renters Warehouse

      975 34th Ave NW Ste 410 Rochester, MN 55901-6724

      BBB Accredited Business
    • Renters Warehouse

      421 Fayetteville St Ste 1100 Raleigh, NC 27601-3000

      BBB Accredited Business
    • Renters Warehouse

      9465 Counselors Row, Suite 200 Indianapolis, IN 46240

      BBB Accredited Business
    • Renters Warehouse

      16703 Early Riser Avenue Suite 109 Land O Lakes, FL 34638

      BBB Accredited Business

    Business ProfileforRenters Warehouse

    Property Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.76/5stars

    Average of 785 Customer Reviews

    Customer Complaints

    93 complaints closed in last 3 years

    27 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/28/2008

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Renters Warehouse is a property management company headquartered in Minnesota.  Renters Warehouse manages 17,000+ residential homes in 32 markets and 18 states. Renters Warehouse serves single-property homeowners as well as real estate investors. The company also brings professional property management solutions to investment portfolios with both centralized services and local market expertise and staff.

    Products & Services

    According to information provided by the business, Renters Warehouse provides property management for residential properties located in Minnesota. We provide leasing and management services. We also provide the TenantPlus also known as a tenant warranty. We also feature FastFunds, and EvictionPlus.

    Business Details

    This is a multi-location business.

    Find a Location

    Renters Warehouse has 25 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Renters Warehouse

        6101 Baker Rd Ste 200 Minnetonka, MN 55345-5959

        BBB Accredited Business
      • Renters Warehouse

        975 34th Ave NW Ste 410 Rochester, MN 55901-6724

        BBB Accredited Business
      • Renters Warehouse

        421 Fayetteville St Ste 1100 Raleigh, NC 27601-3000

        BBB Accredited Business
      • Renters Warehouse

        9465 Counselors Row, Suite 200 Indianapolis, IN 46240

        BBB Accredited Business
      • Renters Warehouse

        16703 Early Riser Avenue Suite 109 Land O Lakes, FL 34638

        BBB Accredited Business
      Headquarters
      6101 Baker Rd Ste 200, Minnetonka, MN 55345-5959
      BBB File Opened:
      6/26/2008
      Years in Business:
      16
      Business Started:
      9/1/2007
      Business Started Locally:
      9/1/2007
      Business Incorporated:
      9/19/2007
      Accredited Since:
      6/28/2008
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • RW National Holdings, LLC
      • Renters Warehouse Rochester
      Business Management
      • Kelli Berger, Customer Contact
      Contact Information

      Principal

      • Kelli Berger, Customer Contact

      Customer Contact

      • Kelli Berger, Customer Contact
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      93 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/21/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      **DO NOT rent from this company!!!**On April 14th I had contacted renters warehouse that our air conditioning had stopped working. 5 days later the vendor finally came to check it out. Long story short, he has come out 6 times and the problem is still NOT FIXED. I have proof of text messages between me and the vendor proving that hes been out 6 times and the air is still not fixed. It is now been 37 DAYS of no air conditioning and I have 3 small children and its been ***** degree days. This is completely unacceptable and unprofessional. The communication between the vendor, renters warehouse & the landlord takes incredibly WAY too long! The process should be so much quicker. I have never in my life have had to deal with such poor negligence from a company. The kicker is that we just paid around $6,000 to opt out of the lease due to us buying a house and that had rent included too, so it also is a bad look that we gave them that much money yet weve had no air for over a month! The right thing to do is to reimburse us for the days weve had no air. This is so frustrating because Im sure the people who work for this company would never want their own families in a house thats 80+ degrees on a 90 degree day, while also dealing with a rental company who is incompitant in fixing the problem.We have had many problems with this house and Im telling you, the process in fixing these problems takes weeks to fix. Dont even get me started on our microwave. The vendor who fixed that for us WEEKS later had not one nice word to say about this company too. The vendor who is fixing the ** has their frustrations too with the company. Its nothing but a joke and a disgrace of a company thats ignoring their tenants problems!
      Read More

      Customer Reviews

      785 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jamie L

      5 stars

      08/01/2024

      Sean C. was fabulous to work with from start to finish. He was always available to help and answer any questions we had. I would 100% recommend Sean.

      Local BBB

      BBB of Minnesota and North Dakota

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.