Business ProfileforMonticello Plumbing Heating and Air Conditioning LLC

This plumber scratched my brand new flooring that was put in a week ago. Right in front of the toliet but the company denies it was him. I have pics of the scratches. He came 3 hours late due to a prev job taking longer. The plumber was crabby and not friendly at all! He seemed upset having to haul stuff up and down my porch steps and long staircase upstairs and let me know it. Didn t say 2 words to me. My original quote of $430 was $500. I had him call **** who very reluctantly brought it down to $463. **** goes from being pleasant to angry in a matter of minutes. Very hard to talk to about any of these complaints because he stands behind his employee and business and not willing to admit any fault, matter of fact he blamed the scratches on the flooring installers! What a joke! The whole experience was very frustrating and it should have went smoothly and being it was a combo of so many things wrong there should have been some type of wanting to keep me as customer since it was my 2nd install with them but nope, nothing. Just a lot of him showing anger on the phone with what I was telling him. The plumber was old and worked very slow. I m paying for all of that slowness, plus the very unfriendly demeanor. I will never return, and I have more jobs I need to do so onto find a different company! They should never make a customer feel as bad as they have!