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Find a Location

Tommy's Express Car Wash has 1 locations, listed below.

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    Business ProfileforTommy's Express Car Wash

    Car Wash

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3102 Highway 10 E, Moorhead, MN 56560
    BBB File Opened:
    3/21/2024
    Business Management
    • Joel Balko, Manager
    Contact Information

    Principal

    • Joel Balko, Manager

    Customer Contact

    • Joel Balko, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I paid for a one month of unlimited car washes this last November. I was clear that I wanted one month and did not sign anything approving additional charges to my card. I now have been charge monthly through March. I did not realize this until recently. I have had two serious surgeries in the last two months that were taking all my attention. I called the business and left a vm, I got no call back. I went to the buisness today and spoke with manager *****. He told me I would only be reimbursed for 2 months as that is all their system would allow. He offered no other resolution. I am supposed to eat the remaining $87 that they charged to my card unauthorized. This is actually the second time this buisness has done this to me. About a 1.5 years ago. I caught it in two months so was reimbursed. I thought it was an innocent mistake on their end. I have paid cash since, but made a mistake on November by paying with my credit card. They can give me no explanation as to how this would happen twice. I feel this happens to more ppl if it's happened to me twice! I am contacting my credit card fraud department but I want additional documentation as it is a pattern. I have cancelled my credit card I used as I do not trust them.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Zak A

    1 star

    05/29/2024

    I recently had a disappointing experience at *****'s Express on Highway 10. After purchasing a new car, I took it there for a wash, only to discover later that the driver's side mirror was broken. Despite reporting it immediately, the promised follow-up from management never materialized. Instead, I was given the runaround, with excuses about the manager being out of town. Even after contacting customer service and directly emailing the manager, I received no resolution or even acknowledgment of the issue. The lack of professionalism and disregard for customer concerns left me feeling frustrated and thoroughly disappointed. Avoid this place if you expect prompt and responsible service.

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