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ComplaintsforArctic Mechanical, LLC
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Complaint Details
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Initial Complaint
04/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Artic, at the end of last winter for my heating not working. They came to diagnose, and determined my ********* on my furnace went bad and needed to be replaced. They ordered the new fan motor, and came to install. The problems start here. They went to take apart my A/C and halfway through my wife noticed, and had to stop them and tell them they were suppose to be servicing the furnace. They put the a/c back together and go down and service my furnace. Fast Forward a few weeks when it gets super hot and we want to Turn on the a/c and the a/c no longer works. I go to inspect even just the outside, and there are screws missing from the a/c and you can feel were the fan motor is gets hot. So I called artic back to let them know there techs took apart my a/c on accident and now its not working. No phone call from them all summer, winter rolls around and it gets super cold so i go to turn on my newly working heat. Guess what?!?! It doesnt work, so now both my appliances dont work, and they refuse to return my calls.Business response
04/10/2023
Our office attempted to contact ******************** for some clarification. We have no records of any phone calls or contact with him since May 2022. If he had contacted us we would have promptly gone out there and resolved this issue. We searched our phone records for the last year and do not have any missed phone calls or messages from him. Our office number is ************.
Thank you,
*****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.