Customer ReviewsforModern Moving

Probably the most frustrating and borderline predatory practice this company uses is called a "live document" that they use for their estimates. I booked a move, and was at my storage facility at 7:40 waiting for the truck which was scheduled between 8 and 9 am on a Tuesday. At approximately 9:05 I called to see when the truck would be arriving. I was told the following day, Wednesday was on their schedule. I checked my estimate and Tuesday was in fact the correct day we had agreed upon. They were not able to change the date on this "live document", but the time listed had changed on this document that was in my email. Unfortunately I had not printed it out beforehand. At 12:15 pm I got a call from the driver saying he was pulling up to the storage facility. The move itself was handled in an acceptable manner, though the movers seemed to lack experience or any sense of urgency.At the conclusion of the move when we were settling the balance I asked if a small discount could be applied since they had scheduled the dates incorrectly causing the 3 hour and 15 minute late start. It was a battle to say the least to get a discount on the final bill. I was unable to see the processing of my Amex, so I entered a different card. Only to find out when I looked at my accounts they had charged both for this final charge. I called their billing department three times and never received a call back. I ended up filing a formal dispute on my **** card that had been double billed. I never received any communication from Modern Moving USA regarding the double billing or refunding that charge. I highly discourage anyone for using them for a move!!

Dear ****,We appreciate you taking the time to share your experience with our company, and we apologize for any frustrations you may have encountered during your move. We would like to address the concerns you raised and provide some clarification.Firstly, we sincerely apologize for any confusion caused by the scheduling issue. We understand the inconvenience and frustration this may have caused you. We acknowledged our mistake and immediately called in a crew for you to ensure your move was completed as quickly as possible.Furthermore, we regret any dissatisfaction you experienced with the movers' level of experience or sense of urgency. It's important to note that during our phone conversation on the day of your move, you expressed that the movers worked diligently and that you had no issues with them. We appreciate your kind words and the generous tip you provided them ($80).Regarding the billing concern, we regret that you did not receive communication regarding the double billing or the refunding process. However, we want to clarify that the double billing was a result of an unintentional over payment made by you through our online system. We did not double charge you. We apologize for any confusion caused by this situation. As soon as we became aware of the over payment through your review, we promptly reached out to you and issued a refund for the extra amount paid. Our team is committed to addressing any billing concerns promptly and effectively.We also want to address the issue of the discount on your move. We want to assure you that we had already provided you with a discounted hourly rate as well as an additional discount on your total invoice. When you requested an additional discount due to the scheduling error, we explained our policy of not guaranteeing start times and assured you that we had moved quickly to accommodate your original requested date. We also informed you that we had already provided the maximum available discount. During our recorded conversation, there was a discussion and negotiation regarding the discount, during which we made efforts to find a resolution to ensure your satisfaction. However, it is important to mention that during this time, you spent approximately 45 minutes haggling over the bill and refusing to sign the necessary paperwork, causing unnecessary delays for our movers who patiently waited for you to complete the process. We understand your desire for further discounts, but we had already offered the maximum available discount to accommodate the scheduling error.We appreciate all of your feedback, as it helps us identify areas for improvement. Our goal is to provide a smooth and satisfactory moving experience for all our customers. We regret that your experience did not meet your expectations, and we apologize for any inconvenience or frustration caused.If there is anything further we can do to address your concerns or assist you in resolving this matter, please feel free to reach out to me directly. We value your feedback and are committed to finding a resolution.Thank you for bringing these concerns to our attention, and we apologize once again for any inconvenience you experienced during your move.