ComplaintsforElite Towing of Minnesota, Inc.
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The above business came to my residence and towed my vehicle while it had parking permit.Business response
05/21/2024
The complaint simply states repair issues. As this is not descriptive and we have not had communication with this customer we are unsure of the details. It is my understanding though as I research this, the customer is upset that his vehicle was impounded due to his willful negligence. So, until we hear from the customer directly or have further communication. I would like this complaint considered closed and no negative marks listed for the company.Customer response
05/23/2024
I am rejecting this response because:
Good afternoonas Elite/Rabid towing claiming that I have been negligent to put parking permit in my vehicle. I have obtained the permit on 2/27/24 from the housing and the permit has been on my window vehicle since then. Elite towing is claiming that I put the permit as my car was hooked to the towing truck. My wife disputed the fee of $540.00 and requested a manager. As the manager at Elite towing conveyed to my wife at the time of picking my vehicle , there was/is a camera on front and behind of the towing vehicle. According to the manager it will take couple of hours to a day to download the video and would get back to me or my wife about his findings. He said if I find that you didnt put the sticker the time of towing the vehicle, i will refund your money in full. It has been 48 hours and no word from the manager of Elite company.
This has been so frustrating and inconvenient to me and my family. I had to pay the above amount in cash and not even accepting credit cards. I didnt have such cash sitting around. I had to borrow.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.