Customer ReviewsforGrown Brilliance

I ordered a ring for my wife that was originally supposed to ship on 6/25. On 6/25, I received an email telling me that my estimated shipping date had been pushed out to 7/3. When I asked what had happened and how they did not know until the day it was supposed to be ship out that it would be over a week late, I received a stock reply about "the complexity of the design and diamond availability". On 7/2, I receive an email saying the shipping date had been delayed until 7/8; again, I ask for any specific information about what is causing the delay and get the same stock response. On 7/7, I get an email telling me the ring would not ship until 7/12 and then on 7/11, I get an email saying the ring would not ship until 7/17. Within all of this back and forth, I also called them twice (not sure on exact timing, believe after the second and third delay emails) and they communicated that someone would follow up with me, but never did. After the email on 7/11, I responded and communicated that I would be disputing the charge with my credit card company because they had not delivered my item... and it magically shipped out the following day. Gave two stars instead of one as at least the ring looks nice, although I am now getting the ring appraised as I do not trust that the specifications they provided.

I spent $12,000 with this company on August 29, 2023 for an engagement ring for my girlfriend. I was careful to choose the diamond that I wanted. I focused on quality over size, choosing a 3.16 carat diamond, Ideal Cut (highest grade cut), E (excellent color), VVS1 (very very slightly included). Days later, I receive an email. They had already sold the diamond I ordered, and were replacing my diamond. This new diamond was 3.17 carat, Excellent cut (a step down from the one I ordered), E, VVS1. I contacted them back and told them I was not happy with a diamond that was a lesser cut than what I ordered. Customer service told me this diamond is a better cut than what you ordered. I told them to go back to the chart on THEIR OWN WEBSITE, which shows "Ideal" is the highest cut. They finally conceded that I was correct, but insisted the new diamond was worth more than the one I ordered. They offered me a $200 refund ONLY after I made it VERY clear how unhappy I was. I expressed I wanted to cancel the whole order, but they ignored me and insisted on a $200 refund. I was told that I would receive an email with the tracking number. September 20th, it arrived at my house while I was at work. I had to rush home and delete my ring camera footage before my now fiance saw it. Almost ruined the surprise, as the package was clearly from a jeweler. The order was missing the "complimentary gift" that it was supposed to come with, and the engraving on the band was CROOKED. They apologized for not updating the tracking number, and argued with me about the engraving. They told me my message was too long, that's why the engraving came out so poorly. It simply says "I love you, always."... They offered to fix the engraving but I was supposed to be proposing in 9 days, they could not guarantee it would be fixed by then. Today is 10/16/2023, my engraving is still crooked, I have not received a refund, I have not received the "free gift", and my diamond is NOT THE QUALITY I ORDERED.

My fiancé and I placed an order for my engagement ring a month ago. The anticipated shipping date was scheduled for three weeks ago; however, we have encountered repeated delays from the company. We have yet to receive the ring after a month of waiting (because it hasn't even shipped). In addition to our own experience, we have come across numerous complaints from dissatisfied customers who have expressed dissatisfaction with the company's inability to provide timely delivery of quality products. Furthermore, navigating their customer service has proven to be a significant challenge. Over the course of two weeks, we made more than five calls to their customer service team, during which we were assured that someone would return our call. Unfortunately, no one ever followed up with us. This consistent lack of response leads me to suspect that the company may not have the ring in stock, reasoning for the repeated postponements of the shipping date. As a result, we are now actively pursuing a refund, although the outcome of our refund remains uncertain. Given these circumstances, I caution against engaging in any transactions with this company, as they appear to operate in a questionable manner that raises doubts about their legitimacy and reliability. If we don't receive the ring within the next two days or a refund, I will be filing an official BBB complaint.