Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Five Star Exteriors of MN LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFive Star Exteriors of MN LLC

    Window and Door Installation

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Minnesota Dept. of Labor & Industry Consent Order

    On March 16, 2022, the business entered into a Consent Order with the Minnesota Department of Labor and Industry (DLI). The Consent Order settles allegations that the business failed to obtain required building permits prior to beginning work and failed to request inspections; reasonably supervise employees, subcontractors or salespersons; performed negligently or in breach of contract causing injury or harm; performed services of an electrical and plumbing contractor without required licenses, insurance and bonding and demonstrated they were untrustworthy, financially  irresponsible or otherwise incompetent. Under terms of the Consent Order, the business agreed to suspension of their residential building contractor's license until they are able to submit proof that all judgements have been vacated, satisfied, appealed or payment plans have been agreed to by all parties and the business is in compliance with the plans. In addition, the business shall request permits prior to beginning work and ensure required inspections are completed; hire licensed electrical  and plumbing contractors  for electrical and plumbing projects; fully comply with all requests for information from DLI. Also, the business shall notify DLI within 15 days if they have any legal action taken against them. The business is required to pay $7,000.00 of a $20,000.00 penalty, with the balance due if the business is found to be not in compliance with the terms of the Order. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Minnesota Dept of Labor & Industry Consent Order

    On January 10, 2023, the business entered into a Consent Order with the Minnesota Department of Labor and Industry (DLI). The Consent Order settles allegations that the business violated Minn. Stat. §§ 326B.082, subd. 11 (b)(1)(5)(8)(9); 326B.33; 326B.36; and 326B.84 (2)(4)(5)(15) (2020). Under terms of the Consent Order, the business agreed to revocation of the business's residential building contractor license and revocation of the qualifying builder registration for Deonte Hill.  The business also agreed to cease and desist from acting as a residential building contractor, remodeler or roofer in Minnesota and to fully cooperate with customer's attempts to be compensated from the Contractor Recovery Fund. The stayed monetary penalty of $13,000.00 from the March 2022 Consent Order will remain stayed and a $25,000.00 penalty shall also be stayed contingent on the business's full compliance with the terms of this Consent Order and compliance with laws, rules and orders of DLI.  The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.

    See all additional business information

    At-a-glance

    Customer Reviews

    4.59/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    roofing, siding, windows, gutters bath & kitchen

    Business Details

    Location of This Business
    303 21st St Ste 134, Newport, MN 55055-1185
    BBB File Opened:
    9/4/2018
    Years in Business:
    5
    Business Started:
    8/29/2018
    Business Started Locally:
    8/29/2018
    Business Incorporated:
    8/29/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • 5 Star Exteriors and Interiors of MN LLC
    Business Management
    • Deonte Hill, Co-Owner
    Contact Information

    Principal

    • Deonte Hill, Co-Owner

    Customer Contact

    • Deonte Hill, Co-Owner

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On July 6th, 2022, we entered into a contract with 5 Star Exteriors through ************************* their Marketing Director/Sales Representative. We signed a contract in good faith and set up our loan through ************** FDIC with automatic payments during the signing of our contract.The project was to replace our subfloors, laminate flooring and to remodel our kitchen. Starting with the subfloor under the kitchen sink and dishwasher area as needed. The removal of laminate flooring, replacement of new laminate flooring in kitchen and dining room, after this was completed the kitchen restoration was to begin. The removal and replacement of all cabinets, countertops, sink, baseboards, trim, backsplash, sheetrock, windows, dining room sliding glass window, plumbing and electrical and entryway door/front door was all included in our contract. The work began on August 8, 2022, it abruptly stopped on September 24th, 2022, with work not being completed. Within these two months more damage occurred than work being done, from electrical outlets and pluming being out and not repaired, to the windows and doors, being told they were ordered, and they never arrived. During this time there were days and weeks even that no employees came, or they would show up at all different times including weekends unexpectedly. There was almost a months' time in which we did not have a working kitchen, which made it difficult. This caused us a lot of unnecessary burden, financially, mentally, emotionally and physically. We were in communication with ************ and 5 Star Exteriors from September 19th, 2022- October 6th, 2022, to schedule an appointment directly with them to come out to address our concerns and to complete our project. The times kept changing as ************ would state that schedules didn't work for him or his crew members. ************ would state that 5 Stat Exteriors would only meet when both ****** and ******* could be home together. ************ would still not schedule an appointment.
    Read More

    Customer Reviews

    41 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Clairmont W

    5 stars

    09/18/2023

    My experience was a positive 1, from the sales rep, great pricing and product. The supply drop off occurred as confirmed great color option and the work crews were prompt and professional. My siding is awesome and no longer ************** on the corner.

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.