3 Customer Reviews
Review from Adam S
1 star08/11/2023
Terrible business, Sold me a truck that immediately (within a week) had an issue with 02 sensors, called them and never heard anything at all. So I paid for that.Then during the winter I noticed a strong Oil smell coming from the cab. Valve cover gasket seal gone. Again had to pay for that, seems like other have had the same problem.Most recently I was driving a friend with stage 5 kidney disease my brakes went out. Turns out there was a recall on this truck for a problem with the master brake cylinder.I was not made aware of this when I asked if there were any recalls on this truck when I bought it. When I left them a review on ****** they said the recall was not valid at time of sale and that they wrote to me about it. It was bought on the 3rd of June and by the 14th of June, **** decided that I should get a letter telling me about the recall.I never got that, even went through my mail scans from around that date and surprisingly nothing...The official recall for my truck was in April of that year. They lied Terrible dealership and unscrupulous. I tried calling **** and they could care less as well.Honestly I love my **** but its likely the last one I will buy after this experience.Review from Brian G
2 stars05/07/2023
Purchased 2016 F150 around 2021 with 80k miles *** have 125k. When buying I requested car fax report. Didnt get one. Sales guy saw damage to tail gate cover said hed get me a new one. Didnt happen. After first week needed new spark plugs due to misfire do they not check plugs for their prior to sale inspections or just not do them? (I replaced the plugs) first few months exhaust man. Gasket (Anderson repaired and covered labor cost which was good) Then rear breaks (I repaired) followed by throttle body (I repaired) Second year other exhaust man gasket (anderson repaired). Replaced starter (me). Had exhaust coming into cabin, anderson said flex pipe I argued but had em do it. Same problem happening so left it there they replaced a pump that was leaking. Problem still not solved. I showed video of problem to manager. We agreed valve cover gasket leaking. They replaced for free. On way home truck through a p0234 (I have scan tool always connected). Checked for problem. Line connected to wastegate solenoid was disconnected. This line was removed most likely from mechanic replacing valve cover gasket as the line runs over top of valve cover. They were helpful in covering some costs which helps a lot, thats why two star. But the list of negatives gets pretty long. 3 complaints.1. Didnt get what I requested and was told I would get at purchase 2. More repairs on this truck in 40k miles then trucks Ive put 150k on. 3. No trust in mechanics *** I have to worry about what problems the over boost may have caused on my 40 minute drive home. Another valve cover leak or worse a head gasket.Review from Lisa S
1 star02/28/2022
Avoid at all costs. Brought my truck in for a needed repair, specifically asked to have brakes inspected as I was driving the truck across the country the following week. I was told the truck was perfectly fine, the brakes were in good, working order. I was metal on metal within **** miles. *** pistons on the calipers were bent and no pads were left whatsoever on my rear passenger brake. Spoke to general manager today and the response was "gee, sorry". I drove from ********* to ******* with 2 children in my truck with NO REAR BRAKES and almost gone front brakes. I wouldn't trust them to do anything, ever again.
Anderson & Koch Ford Inc Response
03/02/2022
****, I would like to start out by saying again, as I had over the phone, I am sorry that you had a problem with your vehicle. When your truck was here on December 8, 2021, we replaced the DEF heater module and inspected the vehicle for your upcoming trip. At that time there were no issues that our technician found that he felt would cause a problem on your trip. The steering was tight, the tires had plenty of tread, there were no major leaks, and the brakes had plenty of pad material and were not in need of replacement. You mentioned in your review that the pistons in a caliper was bent. The pistons cannot bend however, they could seize in the bore causing excessive brake pad wear. Without talking to the technician who performed the repair when you were on the road nearly three months after leaving our dealership, I would have no way to verify what had happened. This is something that though unfortunate, we would not have been able to foresee happening three months after we looked at your vehicle.I asked you what you felt would be a fair resolution to this problem and offered to help you when we spoke on the phone. At that point you hung up on me. If you would like to reach back out to me, I would be happy to discuss this further with you. I can be reached at ************. Respectfully ***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.