ComplaintsforAce Asphalt, Inc.
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Complaint Details
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Initial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my driveway replaced last fall by Ace Asphalt.This spring I noticed the driveway was very soft on 1 half (where I would normally park. My garbage can sink in, my trailer tires, even my grill sink in most of this was over the winter. Now on hot days anything seems to leave marks, and I have many indents( only on the one section of driveway.)I have been told it needs time to cure, my truck is to heavy, the esthetic is to hot. Says he will get it repaired but then they come out and he's says they cannot repair all that. I say fine then under the warranty we can pull it up and redo the whole thing.Anteater he still insisted on me not parking in that side even though it's been almost a year. And the others is just fine and they gets used the most. I have heard all the excuses, I would like some action on their part. Not only is it not usable but it looks terrible and the whole thing cost me $12,000.00 and I was really looking forward to a beautiful usable driveway. That is what I was promised when I hired them Thanks,Business response
01/24/2023
I was not aware of bbb complaint I will contact customer when snow melts so I can look at job
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.