ComplaintsforSophisticated Grace Photography
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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
*address in step 1 is incorrect, that is my address but I do not have one for the company I am filing a complaint about* April K**** is the business owner of the company Sophisticated Grace Photography and my now husband and I paid her associate package to photograph our wedding September 10, 2022. Since then we have received our “preview” of photos and were supposed to have received our full gallery a few months later. This is not stated anywhere in the contract but April had insinuated that it would only be a few months. We are coming up on 8 months since our wedding and have not received our full gallery. My husband and I have texted numerous times, most of the time without a response and have always been sent to voicemail when calling. Her responses are aloof and distancing with no true commitment to a day that we would receive our photos. The best we got was “very very soon” per her text which was over 2 weeks ago and minimal communication since. I am happy to provide all documentation as well as screenshots of conversations. All we want is our photos from our wedding 8 months ago. If possible, a compensation for the long wait and in exchange will forfeit our future free session with the photographer
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.