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Complaint Details
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Initial Complaint
08/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On August 1, 2022 I placed an order for tree guards from Avon Plastics. A June 27 email from ******************* told me that a case was 500 4-packs totaling ***** pieces. When I received my order I only received 500 pieces. I have made several attempts to communicate and work out an acceptable solution with *****************************. Their only offer is to up sell me and give me a discount on shipping.Business response
08/23/2022
We understand and recognize that there was a breakdown in communication, and that there could have been a more detailed explanation during the informative portion of the inquiry. It was assumed that all parties were certain on the information provided via email. During the confirmation of order process, there was no dispute. However, we recognized an unhappy customer and is what lead to an offer of paying freight costs for the additional quantity. As a secondary offer, we offered to take back the product with a full refund. We feel these are a reasonable offers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.