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ComplaintsforSubway
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Subway online offers a 50% off promotion for online orders. When a customer shows up to get their order, they are charged full price. The franchise agrees that many people have complained about this but there is nothing the individual stores can do about it. I continue to get emails daily offering this discount, although both times I ordered I was charged full price. I used the online complaint avenue 3 times over the past month with no response from any of these messages. I tried calling the only phone number I could find and they said there was no one to talk to about this, but to submit my problem online. I explained that I had done that 3 times with no response and was told there was nothing they could do. How about fixing the website that promises this promotion? I tried calling the store and asking for the franchise owners name but was refused that information also. I only want them to quit offering a promotion that doesn't exist, or to fix the website so it does deliver as promised. Very frustrating to not be able to find one single person to listen or care about this fraudulent advertising. I have kept my receipts but I am an old lady, I do not know how to "upload" a document.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.