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Find a Location

Urban Air Trampoline Park has 1 locations, listed below.

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    Business ProfileforUrban Air Trampoline Park

    Amusement Park Equipment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3580 Holly Lane, Plymouth, MN 55447
    BBB File Opened:
    10/26/2020

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/17/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    We called Urban Air Plymouth on July 4th to inquire about the membership plan and asked if everyone has to pay. We were told yes that all people (2 adults and 3 children) have to pay, so we signed up for a yearly family plan. An employee on site said that my wife and newborn dont need to pay since they are not using it. I was told to email the corporate office to cancel her membership and ask for a refund. I emailed the corporate office and was told to pay $47.20 to cancel the membership. I thought our monthly membership rate for my wife as $19.99 and was grateful that they were not charging us the entire year. The next day I realized that an adult membership was only 3.99 per month. I reached back out and explained my confusion, and asked that they give a full refund. The company charged us for a whole year instead of refunding us the 1 adult. They refuse to refund. They said they dont do refunds. I am asking if they can at least give a credit.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amber S

    1 star

    10/08/2021

    **This is a racist establishment.**On Monday, Sept 20th Urban Air Adventure Park (********, **) Manager, *******, called the police on my 11 year old son and I, falsely reporting that he needed assistance "ASAP" removing a customer who was behaving "inappropriately and screaming and swearing at him."After several minutes of waiting in the rain after Urban Air Adventure Park's scheduled opening time, I called the business to ensure they were indeed open. ******* answered the phone, advised that they were open, and then hung up on me when I inquired as to when customers would be allowed to enter. When ******* finally allowed customers to enter, I asked if that was the way he treated all paying customers (hanging up the phone on them) and requested his ************* ******* responded by PUTTING HIS HAND IN MY FACE, telling me I am not a paying customer, to get out of his establishment and that he is calling the police on me if I don't! Terrified by ********* threat to call the police on his mother, my son pulled out his phone and began recording the incident. ******* proceeded to scream and swear at me while calling the police requesting assistance ASAP to remove a woman behaving inappropriately (he walked around the corner so we may not hear him lying to the police about what transpired). Upon arrival the police made my son and I leave the establishment, stating that the manager said I behaved inappropriately so I have to leave.I followed up with the General Manager, ******* and her initial response was to just offer me a refund for my membership in an effort to simply dismiss the severity of the situation and move on. After asking her to review the surveillance tapes, she concluded and acknowledged that I "did nothing wrong," but still stands by the employee and their decision to call the police on a customer who "did nothing wrong." This business fosters a culture that supports and enables discriminatory and racist behavior, with no desire to correct such behavior.

    Local BBB

    BBB of Minnesota and North Dakota

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