Business ProfileforCFMOTO Powersports Inc

I bought my 2024 cforce 500 and 110 on a Saturday morning. Picked them up and went to ride on my daughter's property. Just flat land riding. Adult riders. After about 2 hours of riding the 500 it would not roll at all. Back tires were locked up. Called dealer told them and they told me I had to bring it back to the dealership that they don't pick up. I told them that they're not even 2 hours old. So he said he would call me back when he had found out if they could come and get it. While waiting for his call I decided to try it again. It worked. Put it back on my trailer and brought it back to my house. Took it in on May 5,2024. ****** said that they would look at it and let me know. They found out that the brake valve that goes to the front and back malfunctioned and shaderd. They said that they needed to get warranty work approved. I was told that it would take a week to get parts and fix it. A day before I was told that I could pick it up. I called them to confirm that I still could pick it up. That's when I was told that a part was on back order. They were not sure how long it would take to get back in stock and fix my atv. They told me no more than a month. Called them 3 times during this time period. They kept blaming CFMOTO for taking so long. Called CFMOTO and left a complaint with them. Did no good they told me to work with the dealer. So June 15th I went to the dealership to find out what was going on. Heard the same c*** that they had been telling me from day one. Asked to talk to someone else higher up. He took me to this lady,heard the same stuff NO HELP! She said she would check Tuesday with CFMOTO. Tuesday after **** received a call from the service manager. He told me that my atv should be fixed by the middle of the month. And told me thats the best he could do. So on July 5th it will be 2 months that they have had it. So it is looking like 2 1/2 months if they fix it in the time they told me. Not holding my breath ! So 2 hours me / at least 21/2

We apologize for the inconvenience caused to you by the delays in parts shipments. Upon investigation, it was determined that one of the parts on your order had gone through a change in part number, but the part number on the order had not been changed. This meant that this part continued to show on backorder erroneously. Once this error was determined and corrected, the part shipped out the same day. The dealer has communicated that the repair is being completed today and they anticipate the unit would be ready for pickup today if all goes well with the repair. I realize this does not eliminate your frustration but I at least wanted to explain why the delay happened and that once the error was determined, it was corrected immediately. I appreciate your feedback that allows us to find mistakes like this and correct them. While still not satisfactory, it did speed up the timing of the repair and showed us an area where parts orders can potentially get stuck that needs to be addressed. We are working to close that hole immediately.