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Find a Location

Weld & Sons Plumbing has 1 locations, listed below.

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    Business ProfileforWeld & Sons Plumbing

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 3/2/2015

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Weld & Sons Plumbing Company they service faucets, toilets, leaking pipes, drain cleaning, etc.  

    Products & Services

    Full service residential and light commercial plumbing and drain cleaning services.

    Business Details

    Location of This Business
    8731 Bass Lake Rd, New Hope, MN 55428-3010
    BBB File Opened:
    2/17/1994
    Years in Business:
    53
    Business Started:
    6/1/1971
    Business Started Locally:
    6/1/1972
    Date of New Ownership:
    2/17/1994
    Business Incorporated:
    2/17/1994
    Accredited Since:
    3/2/2015
    Type of Entity:
    Corporation
    Alternate Business Name
    • Weld & Sons Plumbing Company
    • Weld & Sons Drain Cleaning
    • Weld & Sons Plumbing, Inc.
    Business Management
    • Mark Davie, General Manager
    • Don Weld, President/Owner
    Contact Information

    Principal

    • Don Weld, President/Owner

    Customer Contact

    • Don Weld, President/Owner
    Additional Contact Information

    Fax Numbers

    • (763) 475-2566
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    K. A.

    1 star

    06/19/2024

    Poor service.High price. Service and work totally unacceptable. Tried to resolve with owner Mark , he was neither helpful or open to resolving. The issue. He said he would get back to me , you know how that goes.

    Weld & Sons Plumbing Response

    06/20/2024

    Complaint came in on 6/18/24.  The issue is there was a leak on a gasket between the tank and bowl of a toilet we reset.  The toilet is 19 years old.  We came out to take care of the issue and explained it is failure of a 19 year old toilet part that we cannot control.  We charged on a time and material basis and not a service call.

    Customer called and emailed.  **** spoke to customer on 6/19/24, and told him we would research to find the specific part needed to make the toilet not leak and not have any movement between the tank and bowl.  **** also told him we are open to finding a settlement on the return trip, but that it would not be for nothing, and that we cannot take full responsibility for a 19 year old part.  First we would work on finding the permanent solution.  We had a technician call the customer for more model numbers to find the part.  Manufacturer was closed yesterday afternoon, and technician was making calls this morning to find the part.

    We will agree to waive the $181 return charge, and will cease any efforts to find the parts for his toilet.  It is frustrating that we have actively been communicating with and working to find parts, and have it be reported that we have not made any effort.

    Customer Response

    06/21/2024

    I have read the reply from Weld and Son posted on your web site . First let me clarify the facts. I called ************* day the second plumber came out to fix the leak that was supposed to to be fixed by the first plumber and of course I paid the first charge of $325.45. He was busy. I wrote him 2 emails with stated complaints I put in several calls to **** and got a hold of him on Wednesday and told him the work from the second plumber was also unacceptable because he inserted the wrong gasket which left the toilet tank unstable. The second charge of $181.00 for another repairman is what I contested and complained to **** about the loose tank. He offered me $40.00 off , this is an un honorable way of trying to get out of standing behind their work. I called my credit card company to dispute only the $181.00 charge and they are involved now .Here is what I want: I will pay for the new part with no instillation or other cost involved. I will NOT pay the $181.00 charge and if **** does not care to back up his claim of Standing Behind His Work and Service To Expect which he proudly advertises on the phone we will have a bigger problem . He needs to accept that as a customer I have every right to dispute this kind of service and he should make it right for the customer and stop focusing on the dollar issue.

    Local BBB

    BBB of Minnesota and North Dakota

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