Business ProfileforConnexus Energy

This company is the only provider of electricity to our city/location. Every year, multiple times a year we have power outages that last 3-4 hours sometimes longer. They repeatedly say it is due to vegetation and they only check the lines every 4 years. But, this specific location involves 42 houses so it is a specific area that has repeated power outages multiple times a year, year after year and they are doing nothing preventative to keep this from happening. Rather, they choose to play defense and only address issues once they occur. This is a small distance of line that this causing major problems for these homeowner and Connexus does nothing to communicate with us about their plans to keep this from happening. They need to come up with a permanent solution to this issues as it is a serious safety issue. It not only affects typical house equipment powered by electricity but it also affects medical equipment such as oxygen machines, CPAP machines, feeding tube machines and other various medical equipment that is powered by electricity. Given the small # of homes involved it tells us that this is a specific location that has some sort of unique issue that could and should be addressed and CAN be addressed but they choose not to do anything about it. I have tried to speak to someone in management but have been refused. We as customers/owners are only allowed to speak with customer service who simply says "sorry this is happening" and do nothing more. I have asked to speak to a supervisor and am told they don't know who that would be or who they could transfer me to, thus they are clearly showing they do not care.