Business ProfileforBody Sculpting by Donna

On April 22, 2023, I purchased a 10 pack of body sculpting sessions from Donna for a total of $632. Summary of visits April 22, 2023; May 13, 2023; May 20, 2023- Donna was late to this appointment and my time was cut short; June 3, 2023; June 16, 2023- Donna was about 10 minutes late; June 24, 2023- Donna was in officer however, I waited about 10 minutes while she spoke with her current client, about another client; July 15, 2023; October 21, 2023 Donna was late and there was a client on the shake machine while I started my appointment. Donna also indicated she had lost my chart so she was not sure what frequency to use on me, and offered 4 free sessions due to losing my chart; October 28, 2023; Scheduled for November 14 at 12:15 p.m., Donna canceled the appointment at 11:31 a.m. on November 14. Throughout my dealings with Donna, she offered multiple free sessions for scheduling conflicts she caused, which I never received. Although I canceled appointments throughout our dealings, I did so well in advance of my appointment.The particular appointment that is the issue is the one for November 14, 2023, that was canceled less than 1 hours before the appointment time. I reached out to Donna the previous day to see if there were any openings as I would be in the area and I wanted to get my last appointment out of the way to end any business with her. Through a series of text, on November 14, Donna agreed to refund me the cost of one session $63.20, via Zelle. To date, I have sent texts and emails regarding the refund as I have not received it.I have also asked for a copy of the documents I signed acknowledging the service and the refund policy (I have asked for this information from Donna twice via email). Having lost my file, I am not sure my treatments were consistent which is why I did not receive any results. It is for this reason, I would like to request the full refund of $632, if the documentation cannot be produced.