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ComplaintsforStainmaster Carpet Care
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I'm trying to get my carpet replaced due to stains in the carpet over the years. It has a life time warranty on it and the company wants yearly cleanings on it. I bought it in 2017 had it professionally cleaned in 2018 and 2019. After that I haven't had it cleaned due to covid-19 hitting the states mid 2019 and everything seemed to be shut down since then and businesses are now starting to pick back up. I just bought a rug doctor from the local store and rented it and did it myself. I did all the cautions and proceeded to do what the company asked but they are weary of replacing it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.