Business ProfileforRochester Toyota

On Saturday, July 27, 2024, I had a blowout of the rear right tire on my 2021 Toyota Hybrid Highlander. I called and got an appointment for that afternoon with Rochester Toyota (where I have had all my auto service done). When I arrived and after the tire blowout tire was examined, the service technician, ************, reported to me that my road hazard warranty would most likely pay for the cost of the tire replacement (since the tire was not patchable) except perhaps $22.00 to $23.00. Since I purchased all four of the tires on the car on December 21, 2022, from Rochester Toyota, I assumed there would be no problem. They were not able to replace the tire that day because there was no "tire technician" in the shop. On July 29, I returned to the shop and was told that "headquarters" said there was a "time issue" and the tire would have to be paid for in full ($298.56). I paid for it. Consequently, I checked the warranty and found it included a "24-month Road Hazard" clause. Since July 29, I have repeatedly tried to get this resolved with Rochester Toyota (made 8 calls and left 4 messages with different people including the service manager, ***********************), Toyota **** (made 1 call), ******** Tire and Rubber (made 2 calls), and it has yet to be resolved and I have yet to get a call back from anyone.