ComplaintsforTom Kadlec Honda

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my truck on October 11th 2023. I'm very disgusted and disappointed. I purchased a truck at your dealership barely over a month ago and I already have a blown head gasket. Nothing like Shelling out thousands of dollars for a truck for repairs around the holidays right? My wife and I and 1 year old daughter spent an hour stranded on the side of the highway on Thanksgiving Day because of the truck. Makes me question how well you actually check your vehicles? Very shoddy and very sketchy. I will not be purchasing any vehicles from you in the future and will certainly recommend people AVOID your dealership.

  Business response

  12/06/2023

  *****************************, 

  
  We appreciate you reaching out about your recent purchase. We do understand this would be incredibly difficult and inconvenient for you. I have no record of you reaching out to us during this time frame to help with the issue? Please reach out to me directly to discuss. 
   
  
  
  ****************************
  Director of Pre-Owned Vehicles - Tom Kadlec Honda
  Office: ************ | Dealership: ************
  
  Email : ************************************* 

  
  

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Honda Civic which, confirmed by the finance manager repeatedly at the time of purchase was to provide bumper to bumper 100k warranty. Service refused to honor the warranty for a faulty skid plate. Its equally possible that the reinstallation after the prior oil change caused it to become dislodged partially while driving. I wish for the warranty to be honored.

  Business response

  05/16/2023

  Hello,

  I had reached out to the guest on 5/10/23 @ 11:09am via the phone # provided in order to have a better understanding of what has happened and how we can help provide a solution. I have not yet received a return phone call as of 5/16/2023 @ 8:20 am. We are happy to visit with the guest and try to work towards a solution once we know what has happened. We look forward to connecting with the guest. Please reach out to *********************** (Gm) or *********************** (Fixed operations Director) @ ************

   

  Thank you

  ***********************

  Customer response

  05/16/2023

   I am rejecting this response because:
  
  Pending a call, email works too thank you

  Business response

  05/16/2023

  Good Afternoon,

  I would like to better understand what happened to your vehicle/skid plate, is there a time we can connect via phone call, email, or can we set an appointment for you to come to the store so that we can look at the car and figure out how to best take care of the issue? Please let me know what best works for you.

  Thank you,

  ***********************

  *************************************

   

  Customer response

  05/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your quick attention and excellent customer, I value your resolution. 

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased 2019 Honda ridgeline 12 29 2021. Also purchased a $1295.00 undercoating and rust proof was told all plastic pannels would be removed before applying undercoat. Shortly after picking up from dealer had pannels removed for inspection there was no undercoating have made several phone calls to buisnes left messages on several managers.phone with no response total. Phone runaround. I have been totally ignored. Help *******************************

  Business response

  07/01/2022

  We were able to reach out to ******* and are going to pick up his truck on July 7th to complete the work needed.

  Customer response

  07/13/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a 2016 ram **** from this dealership I have had the vehicle in the shop since April 27 waiting to get the instrument cluster to be repaired after multiple tries to contact with no response I physically had to show up to the dealership to get an update on my vehicle which was Wednesday June 15 after talking to the service manager I was made aware that there had been 3 different cluster ordered none of which would work for my *********** was informed that they will be putting in a 3rd party one not oem which is stated by my service contract bought from this dealership that it should be I was told that I should have the vehicle by next wednesday June 22 but I do not believe it's going to happen and im done trying to work with then after receiving this information and knowing I will have to yet again have to go and get this replaced when the proper part arrives

  Business response

  06/20/2022

  I Reached out to ***************** to let him know that the company that has the part is expected to ship us the ordered part on 22nd. In the meantime we have provided ***************** with a truck to use ******************** on the needed parts. We also sincerely apologize that ***************** had to drive to the store to find out the status of repair as we were without phones or internet Monday the 13th through most of the day of Tuesday the 14th. We will continue to update as we receive new information. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩