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Complaint Details
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Initial Complaint
12/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchased a G5 unit,all went well till tried to get them to help me with reimbursement from my insurance company. They were not even open to helping.****** was very different than the original people that sold unit..seems like they got the sale and said see ya!Will not do buisness again .Should have done more research rather that believed the marketing on website !Business response
01/05/2023
Hello **********************,
We want to do anything and everything we can to help our customers and patients. But help with Insurance is something we cannot.
In order to assist we would have to have a relationship with your insurance company, and we do not.
Medical equipment companies that have relationships with insurance companies are beholding to the Insurance Companies to control costs.
These companies provide tank oxygen for portable oxygen. As Insurance companies do not want to pay for Inogen POC's, they are the best but also the most expensive.
In order to own an Inogen One most of the time it is at the patients expense. Very rarely a Insurance Company will reimburse part of the cost.
In this very rare occurrence is can only be done by you (the policy holder) to file a claim to be reimbursed.
We are here to sincerely help with any/ all issues that we can help with!
***************
CEO
Main Clinic Supply
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Contact Information
918 Pendant Ln NW
Rochester, MN 55901-7072
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.