Reviews

Review Details

• Review fromGayle L

  Date: 01/11/2025

  1 star

  Gayle L

  Date: 01/11/2025

  I have written to cancel my service for the appliance and they never have. I sold the house 2.5 years ago. They refuse to cancel the service for some reason. Just never do it. Still send me a bill Let’s be serious. Who continues a service for something if you do not pay it for 2.5 years? I will never give them a single dime. I downsized as a disabled senior. They simply just continue their attempt to gouge me. I suppose they will have this service going in my name long after I am dead. Wish them luck
  

  Service Choice by Minnesota Energy Resources

  Date: 01/13/2025

  Dear *****,I am terribly sorry for the issues you have had with canceling your Service Choice coverage for a property sold over 2 years ago. I have reviewed your account, including the emails you sent to ensure your account was canceled. I can find no reason why action was not taken when you originally brought the concern to our attention. I have asked for coaching and feedback for the consultants who responded to your emails. Its important they understand how these missteps contributed to your poor customer experience. We are removing all charges from 10/6/2022 - to date. If you would like to talk directly, please feel free to forward your new phone number and Id be happy to contact you. Wishing you the best in 2025. ***** Minnesota Energy Resources Corporate Office ***************************************************************************************

• Review fromGem V

  Date: 11/27/2024

  5 stars

  Gem V

  Date: 11/27/2024

  Glad I have this service. Absolutely worry free on your appliances. Thank you Teddy and Service choice!
  

  Service Choice by Minnesota Energy Resources

  Date: 12/02/2024

  Thank you for sharing your positive experience with Minnesota Energy Resources Service Choice program. We value your enrollment in the program and will aim to exceed your expectations. Happy Holidays~

• Review fromKayla K

  Date: 03/05/2024

  1 star

  Kayla K

  Date: 03/05/2024

  I am sad to say I have never dealt with worse customer service. Everyone I talked to was nice, but the incompetence makes a person want to cry and give up on adulthood altogether. On 2/2023 we moved and asked to switch our service to a new address. They turned on our new service appropriately but failed to turn off our old service and billed us. It took several phone calls over many days just to reach someone who could look into it. They'd said they would look into it several times and didn't--each phone call we made to check on status seemed to initiate a completely new inquiry. Nobody seemed to be able to read previous notes at all and we kept being told they have no record of us calling previously. When they did finally look into it, they said we didn't make it clear (when we said we were MOVING) that the old address service should be shut off in our original phone call. Now this month (3/2024), they called us out of the blue saying they have notes saying we called 2/2024 wanting to turn off service to our current address. We did not make such a call. When calling back, we were on hold 5 times over the course of a 24 minute phone call just for us to clarify that no, please do not end our service, since we did not request this ever. They were apparently reading notes from 2023 and somehow thought it was for 2024. I've seen other reviews stating similar frustrations with customer service having no record of previous interactions. Not sure why there would be a mix-up with dates.
  

  Service Choice by Minnesota Energy Resources

  Date: 03/11/2024

  On 6/29/23 we contacted the consumer and advised we had reviewed the initial call where they called to start service at their new address as well as discussing the turn off of their current property. The consumer declined scheduling the turn off order at their current property at that time, stating they would call back in April to turn off. The consumer never called back to request service be turned off. The customer understood why the ********************** was still active. The phone call of late to the consumer was a result of an open action alert on the contract which had already been resolved. Minnesota Energy Resources apologizes for the consumer inconvenience and confusion the additional contact created.

• Review fromDale C. A

  Date: 02/06/2024

  1 star
  This is either a review or a complaint. Given that I've been unable to get many answers from MN Energy I'm sending it as a review. This concerns MN Energy's customer auto pay option - policy, process & implementation. Sept 26,2023 a MN Energy employee accepted my phone application/sign up for the auto pay option. This involved providing all of the required data, including an active, valid U.S. Bank checking account routing number. Subsequently, my MN Energy account continued to show monthly billing statements. Each of these monthly statements included a notice that the balance due would be withdrawn from the designated bank account (statement copies attached Oct.2023 through Jan.2024) Yesterday I received a letter dated Feb.1 2024 from MN Energy informing me that U.S. Bank had rejected their payment requests. The billings submitted for payment had not been paid. Today I spoke with a U.S. Bank representative who assured me that they definitely did not receive any requests from MN Energy for payments from my designated checking account. Today I contacted MN Energy & spoke separately with four MN Energy representatives. They each stated that their company had sent through payment requests to U.S. Bank & that U.S. Bank had rejected the requests. I am at a loss to understand how these two large organizations can be at odds on what actually occurred. In an effort to understand, I asked for documentation on how the process unfolded. None of the four employees said they knew or could obtain that info. Customer service offered to contact MNE's area tasked with implementing auto pay. She qualified that since MNE has ended my auto pay, the information might have been deleted. To be clear, my designated account had and continues to have more than sufficient funds to cover the attached billings. Until now, I had no idea that auto pay was not making payments. Today, I paid the remaining balance by phone from my checking/cash card. I'm waiting for answers.

• Review fromV. T.

  Date: 11/06/2023

  1 star

  V. T.

  Date: 11/06/2023

  I have had home service for years, built a building at a different location, I contacted Minnesota Energy went through the process of a new application. The rep never set an appointment with us did everything over the phone lots of calls not returned, same story as the other complaints I have read, someone will call within 24-48 hours. No one in today's computer age at the company can tell me what is going on with getting my gasoline in. Long story short, finally comes the day that the gas line is to be put in no one has showed. I call the reps phone it goes to voicemail I am getting the 24-48 hours response again from the 800 number. I can't update the boiler installer as I have no information to provide, it's November 6th in Minnesota we do need heat.
  

  Service Choice by Minnesota Energy Resources

  Date: 11/08/2023

  Minnesota Energy Resources takes all customer concerns seriously, and issue has been escalated. The customer has been contacted and new ********************** has been scheduled for installation.  

  V. T.

  Date: 11/09/2023

  Yes after leaving the review I did hear from a supervisor and the gasoline was put in the very next day. I really shouldn't have to go to these lengths to get a supervisor to call

• Review fromDavid H

  Date: 10/20/2023

  1 star
  Is there negative numbers to give them??? We are senior citizens who are trying to set up an account. My wife (legally deaf) set up the account. We received a letter that our application was cancelled for "insufficient identification" So i call to simply as what's do they need... that when i ran into a script reading customer service rep. "you are not on the account" ok let us talk to your wife" deaf as stated. "just tell me what you need?" NOPE i ask for a supervisor repeatedly . ROBOT LADY kept going back to her script. I raised my voice SUPERVISR ... NOPE only me. I ask ove 10 times. Then i ask for a manager, Then GM, Then Vice president. Ignoring my requests she went right back to the script. I threatened a lawyer (disability act) NOPE back to the script. I ask for emails and names of people of authority. NOPE back to the script. This did not need to be this difficult. I WANT TO GIVE THIS COMPANY MY MONEY! I would like someone who cares about making money let alone customer service to listen to that call and call me. Mr CEO & Boardmembers you should be ashamed

• Review fromLIsa L

  Date: 10/03/2023

  1 star

  LIsa L

  Date: 10/03/2023

  I called to make a payment for my bill and I'll be charged $2.95 to use my credit card or a debit card. Unless I send a check in my mail, there is no way to get around that charge. Completely ridiculous in the modern world we live in.
  

  Service Choice by Minnesota Energy Resources

  Date: 10/04/2023

  Hi ****, I apologize for the $2.95 fee that was charged to you for using your credit/debit card. One of our agents will contact you sometime today. Thank you.

• Review fromJared S

  Date: 10/02/2023

  1 star

  Jared S

  Date: 10/02/2023

  Like many on this site I am also a victim of theft by MN Energy. They removed one of my accounts from my online profile so it was not paid. They then cut off service without notice. they claim I was mailed notice and called. No I was not called or mailed. My other 6 accounts were paid on time, just the one they removed from me profile was not, why would I pay 6 others on time and not this one. So now I must sit for hours on hold for agents who just lead me in circles, solve nothing and want a re-connection fee and some $9 phone fee as my account still doesn't appear in my online profile. Seems shady why can't I see my account anymore, why am I paying a $40 fee due to their incompetence? Bad customer service, I asked if there was anyone to talk too about their literal theft from a customer and they said no. Makes sense why answer for their theft when they can just hold customers hostage while they rob them. That's two crimes against a customer, I also think harassment could fit in there too. Yet there is no recourse for those of us they steal from? They don't have to answer for there many crimes? How is this legal? There should be a civil suit filed by their customer base. No business should be able to get away with this abuse. I'm posting this to other review sites.
  

  Service Choice by Minnesota Energy Resources

  Date: 10/03/2023

  A disconnection notice was mailed to customer listed on account on 8/28/23 to the mailing address provided on file, along with arrears amount due to non-payment on account.  An automated phone call was made to the phone number listed on file, regarding disconnection on 9/5/23. Account was finalled, and gas was turned off on 9/18/23 due to non-payment on account. 
  

  Minnesota Energy Resources is regulated by the Minnesota **************************** MERC's Tariff Sheet No ****, Section 1 states: "Bills for service become delinquent if not paid within twenty-five (25) days for residential customers. If bills for service become delinquent, the customer will be given sufficient written notice that his service will be discontinued and/or disconnected unless the bill is paid or other appropriate arrangements are made for payment. Service will not be discontinued and/or disconnected until at least five (5) work days have passed after the date of such notice. In the event service is discontinued because of nonpayment of bills, Company will require the payment of a reconnection charge."

  Minnesota Energy Resources takes all concerns seriously, and this review has been escalated for additional customer outreach.

   

• Review fromCarrie V

  Date: 09/11/2023

  1 star

  Carrie V

  Date: 09/11/2023

  I mailed in my payment prior to the due date. However, my husband called to tell me that they had not received it yet and shut off the gas. This is absolutely absurd. I sent in the payment, for all I know it could be sitting in their mailbox. I refuse to pay a reconnect fee as this is robbery. No other utility acts like this. This monopoly should be criminal that they can do this.
  

  Service Choice by Minnesota Energy Resources

  Date: 09/12/2023

  Hi ******,

  Your concerns are important to us. Check payments can take up to 10 business days to process, and should arrive by the due date.  Minnesota Energy Resources provides many payment options for your consideration including the opportunity to pay on our App, Automatic Payment Plans, and electronic payments through My Account online. For more information, please visit our website: www.minnesotaenergyresources.com/payment-bill/payment-options. Our customer ********************** representatives will be happy to help you reconnect your gas service, and can be reached at **************.

• Review fromSara M

  Date: 08/16/2023

  1 star

  Sara M

  Date: 08/16/2023

  The worst customer service I have received in my lifetime. Our business has been a customer to MN Energy for many years. We pay on time every month. In April, we received a letter stating they had made a mistake on a meter reading that resulted in a $6000 bill. I called right away to setup a payment plan. The plan was $505 per month for 6 months and then we would review it again. The 6th months was April-September. I agreed to that amount and told representative Laquosha that I would pay $1000 to get it down quicker. I did every month. On August 4th, I received a shut off notice. I called right away and spoke to Robin. I told him I had a payment plan to which he told me that there is no record of that. I didn't want to argue with him so I just setup a new plan. On August 15th, they sent a person to shut off the building. This time, both employees in my office called MN Energy together. We had just sent in our bill of $1000 the day before, like we had every month. We spoke with Ashley. She said she saw the payment plan notes but nothing was setup. After getting nowhere with her, we asked for a supervisor. We sat on hold for an hour and a half. Then we recalled MN Energy and got Toni. Re-explained everything, she put us on hold for a supervisor. After 45 minutes, we got Macy who claimed to be a supervisor. We made a plan with Macy, she gave us the amounts to pay, when to pay them and a confirmation number for reference in case anyone came by to try and shut us off. An hour later, they tried to shut us off again. Gave technician the confirmation number, never called again...until today. They came AGAIN to shut us off. After another hour on the phone, they told us that Macy didn't have the authority to make an agreement. I ended up paying $2000 to keep the gas on. This company treated a good paying customer like crap, over a mistake THEY made to our billing. Since they have the monopoly on us, they can treat us poorly, lie and have 0 accountability. Unbeleiveable.
  

  Service Choice by Minnesota Energy Resources

  Date: 09/12/2023

  Hi ****, thank you for sharing and apologize for the frustrations this may have caused. We take all customer concerns seriously. If further resolution is needed, please contact our call center and request to speak with an account manager.