3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kristie M
1 star04/01/2024
BEWARE!! 5 star reviews is all this dealership cares about but they don't provide the service to justify. My breaks were improperly installed causing my breaks to go completely out among other issues I've experienced with them. I will NEVER go back and I will let everyone know how they lie to their customers.
Walser Buick GMC Roseville Response
06/27/2024
Dear *******,
We are truly sorry to hear about your experience. Your safety and satisfaction are our top priorities, and we take your feedback seriously. We would like the opportunity to investigate and address the issues you mentioned. Please contact our General Manager ************************* at ******************************* so we can discuss this further and work towards a resolution. We appreciate your patience and hope to regain your trust.
Review from Virginia W
1 star02/09/2023
I bought a brand new Buick encore GX in the fall of 2021. I previously had a Buick encore and loved it so at first I really thought I was just getting a bigger version. About 2 weeks into my purchase, I went back to the dealership because if connectivity problems with the vehicle. The front side (Sales) said I didn't know how to use the feature and offered to teach me how to use technology. A few weeks after that, I went back because the problem was still occuring and this time the Service Manager, Adam told me I need to uninstall and reinstall the Buick mobile app and I need to use a manufacturer double c cord to connect to everything. Using a Target bought cord was not enough. Fast forward to Spring of 2022 I received a call that other customers were experiencing the same issue and now they are offering me a new radio. By summer there was no improvement and David, the GM offered to buy back the car. Sad to say, I would not accept the horrible offer made by Nissan I decided to stay stuck in my Buick. I have continued to get the car serviced by the dealership (oil changes) and tire rotation and now I'm being told that a recent survey I completed that didn't give rave reviews warrants Walser Buick of Roseville to tell me I am no longer welcome, I need to take my business elsewhere. I called the GM who answered my call but hung up on me. And when I called the Corporate office a very nice and friendly receptionist told me Pete is out of town but I would receive a call. I provide her with dates of my availability and waited. Today the GM calls me since Pete is out of state with his family he is reaching out. David agreed that if I am not happy, I need to find another dealer (further from them 6 miles from my house) and that he tried to help but since my low surveys take money out of the rep's hand, they can't risk taking care of me. Not only did this dealer sell me a lemon I now am being told my feedback means they don't want this woman to share her thoughts in a surveyWalser Buick GMC Roseville Response
06/27/2024
Dear Virginia,
We sincerely apologize for the frustrating experience you have described. It is disappointing to hear about the challenges youve faced with your Buick Encore GX and the subsequent interactions with our team. Our goal is to provide excellent service and support to all our customers. Your feedback highlights areas where we have fallen short, and we deeply regret that you feel unwelcome and unsupported. We take all feedback seriously and will be reviewing your concerns internally to improve our processes and customer care.
We understand the importance of resolving your vehicle issues and ensuring you have a positive ownership experience. Please feel free to contact this location's General Manager ************************* at ******************************* if you are still experiencing problems. We hope to have the opportunity to regain your trust. Thank you.Review from jesse s
1 star02/03/2023
The absolute worst ever!!! Brought our car in for a security issue the car wouldn't start they charged us for a battery and starter and said it was fixed came to pick up car and it still didn't start!! After being quoted a price we regretfully gave them permission to fix...then when we came to pick up car again the quoted price doubled!!!!! Do not trust this dealership their shady business practices and complete incompetence is beyond comprehension.. They made MY WIFE CRY! The car they were working on was her deceased fathers... This is the first review i have ever written and probably will ever write
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