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Find a Location

Midwest Radiology has 1 locations, listed below.

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    Business ProfileforMidwest Radiology

    Radiology

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    According to the information provided by St. Paul Radiology Outpatient Imaging this company offers imaging services to patients.

    Business Details

    Location of This Business
    2355 Highway 36 W, Roseville, MN 55113-3902
    BBB File Opened:
    2/15/2008
    Years in Business:
    16
    Business Started:
    2/15/2008
    Business Started Locally:
    2/15/2008
    Alternate Business Name
    • St. Paul Radiology Outpatient Imaging
    • Gallery Imaging Center LLC

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/23/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    The insurance wouldn't initially pay the bill incured because of coding issues. When the issue was brought to Midwest Radiology's attention they said they would put the account on hold while the insurance was worked out and to disregard the bills. Then I received a bill from a collections agency for the amount. I then paid the amount to stop the collections agency from moving forward. Insurance paid the bill and when Midwest Radiology was contacted they have given several different reasons as to why they cannot issue a refund for the amount that insurance covered. My insurance has verified they paid the bill, and then a refund was finally issued almost two years later. Then a week after receiving a refund I received a bill for the refund amount. I have contacted Midwest Radiology and was told this would be removed from my account and to disregard the bill. I have continued to receive notices that I owe the amount. I do not want another bill to be sent to collections in my name because of an error on their part AGAIN. They say the problem is resolved but it never seems to actually be resolved. It has been two years and countless hours and more stress then can be explained trying to put this issue to an end.
    Read More

    Customer Reviews

    18 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kent J

    1 star

    05/20/2024

    These incompetents are submitting bills incorrectly so insurance isnt paying them,and then sending ******** patients like me the bill. This should be illegal. Its definitely unethical. I've called multiple times to straighten it out and they keep f****** it up.

    Midwest Radiology Response

    05/23/2024

    We have looked into the details of this account. The date of service was 4/16/24, the claim was filed to BCBS of MN on 4/30/24 using the information that came over to us via the file feed from the performing facility. The claim was rejected because the patient could not be identified. Emails were sent to the patient on 5/4/24 and 5/9/24. A statement was mailed to the patient on 5/14/24. The patient called on 5/20/24. On 5/21/24 ********** called and provided an updated billing address for **********, which the agent updated in the system. The claim was refiled on 5/20/24. We have confirmed the claim is now going to the correct place and will be processed.

    Local BBB

    BBB of Minnesota and North Dakota

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