ComplaintsforSylvan Learning Center
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I enrolled my child at Sylvan to get her help with math. I was told that they had a guarantee that her grades would improve or I would be refunded the total amount paid and yet to be paid. My daughter's grades did not improve. I reached out to the Maple Grove Center Director and she (****) agreed that Sylvan had not been successful in helping improve my daughter's grades. I followed up with **** several times regarding the refund process. She told me that she was waiting to hear back from the owner. She provided the owner's email and I have emailed him directly at least 5 times. There has been no reply.Initial Complaint
02/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
They charged us ***** for tutoring and lied to use about the fact that all the kids are able to cheat all the tests. Only when they were confronted did they finally admit it. They bribe students to write positive reviews
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.