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Customer ReviewsforPrecision Landscape & Tree, Inc.
3 Customer Reviews
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Review from Loretta G
1 star06/12/2023
This company does not live up to the basic standards of customer **********************. While doing work at a neighbor's house directly behind mine, there team blocked my driveway and alley and refused to move their truck, which I found extremely unprofessional and rude. When I called to report the behavior of their staff, I was greeted with the same type of sarcasm and hostility. This led me to request a call back from the owner, who never followed up. There are other companies out there who promote high standards of customer ********************** and care. I would never refer this business to anyone.Precision Landscape & Tree, Inc. Response
06/13/2023
I apologize you feel this way. I spoke with the crew that was onsite of this unfortunate situation. I have video and pictures of the situation that took place and I was on the phone with the crew while you were on the phone with the office staff yelling and calling them names. You did say that you called the cops so I said we will let them handle it seeing they were going to be onsite. I have pictures and video of where our trucks were parked in reference to your car and driveway. The alley was open for cars to get through, which shows in the video of you getting upset and pulling away. The cops that were called just drove by and didn't stop because clearly the alley and your driveway were in fact not blocked. I also gave your number to our company owner to call you, who is very busy and was unable to return your call immediately, which apparently was expected. This situation happened yesterday afternoon and it is 8:45 am the next morning, please allow at the very least 24 hours for him to be able to return your call. Once again I apologize for the misunderstanding, but this is a poor review that does not reflect our company accurately.Precision Landscape & Tree, Inc. Response
06/13/2023
Update as of 9:40 am 6/13/2023 A call was made to ******* from the ** of Operations as she requested (the owner is out sick.) The call started off calm with her bashing our employees to have not responded to her demands as fast as she expected, as they were in the middle of a cut with the crane. The explanation and acknowledgement of the pictures and video from the ** she proceeded to call him names and a racist, swearing and hanging up.Customer Response
06/13/2023
Your response not only tells me, but others as well, what you're truly about. Not only is your behavior poor in perception and judgment, it's aligned and rooted in privilege. You and the members of your team lack awareness, and values, among other things. My neighbors care about our neighborhood and would've never behaved the way that your company has chosen to behave. I called the police only after trying to navagate through the branches and large truck bocking the alleyway... after sitting idle for a long period of time... after your team felt entitled and privileged and refused to move the truck and large branches. ONLY after deciding to drive on my neighbors grass, was I finally able to squeeze out. After that, I decided to cancel the call to the police because it was no longer an issue for me. Instead of offering an apology, **** decided to call me this morning to show his privilege and *****-like behavior. Instead of apologizing for the inconvenience, or having some sense of empathy, he attempted to show his privileged behavior to taunt me. Precision tree service employees and its owner not only feel entitled, but have HORRIBLE customer ********************** ethics.Customer Response
06/13/2023
Your response not only tells me, but others as well, what you're truly about. Not only is your behavior poor in perception and judgment, it's aligned and rooted in privilege. You and the members of your team lack awareness, and values, among other things. My neighbors care about our neighborhood and would've never behaved the way that your company has chosen to behave. I called the police only after trying to navagate through the branches and large truck bocking the alleyway... after sitting idle for a long period of time... after your team felt entitled and privileged and refused to move the truck and large branches. ONLY after deciding to drive on my neighbors grass, was I finally able to squeeze out. After that, I decided to cancel the call to the police because it was no longer an issue for me. Instead of offering an apology, **** decided to call me this morning to show his privilege and *****-like behavior. Instead of apologizing for the inconvenience, or having some sense of empathy, he attempted to show his privileged behavior to taunt me. Precision tree service employees and its owner not only feel entitled, but have HORRIBLE customer ********************** ethics.Precision Landscape & Tree, Inc. Response
06/20/2023
The only reason I am giving this any more of my time is because I feel a strong need to stand up for ourselves and to not be bullied, called names or being called racist by someone who was maybe just having a bad day and to drag our name through the mud. We are a great company with many many happy clients and this review is unfortunate but I stand behind my team when they say they did everything they could to make you happy with the situation. Upon talking with your neighbor which was our client, you were notified on more than one occasion of the tree removal being done that day and you were given the suggestion of moving your car to the street if it would be a problem for you to get out. Due to the video and pictures I received of your aggressive behavior towards the crew, I have all I need to stand behind my team. I wish to no longer discuss this with you any further. If you have any other questions or concerns you can reach me directly by calling the office.Review from J. P.
1 star07/20/2022
Extremely poor communication. My car was hit by debris from their machines. I have video and tried calling to talk to the person responsible and for over a month was left with nothing. ***** has yet to return a call. They hardly answer their phones which makes me question how they do business. Overall I would work with a company that is present and communicates through the good and bad.Precision Landscape & Tree, Inc. Response
07/21/2022
I am sorry this happened to you. ***** in our office has talked to you every time you called. The answer she gave is what was unacceptable to you. However, there is a lot of debris/sand/rocks that gets kicked up from the road when cars and trucks drive over them. I did review the video that you sent and I am unsure what the issue was. I didn't see any debris flying off of our machine. If there was maybe sand or something from the road or the trailer, I couldn't see that in the video. I do apologize if that happened to you and we just cant take responsibility for something like this, not knowing where it came from.Customer Response
07/21/2022
In response to your response. 1. ***** took messages never commented on the situation and said ***** was to call me back. 2. ***** never called me back. 3. I am now only getting a response from you because I went public with this. 4. Your machines were full of debris and you can see that in the video. In the video you can see your debris falling from your machine and not just bouncing off the road as a kickback. Had you called me we could have discussed this. Poor communication overallPrecision Landscape & Tree, Inc. Response
08/03/2022
I am sorry you feel this way. The communication was there and I have talked to MNDOT also about the complaint you made with them. I am sorry it was not the outcome you were looking for.Customer Response
08/03/2022
I have yet to speak to ***** and only received one phone call and that was from the secretary. I have logged all this and I also have a call with MNDOT to submit my video and go over your negligence of not cleaning your machine the correct way.Customer Response
08/03/2022
I have yet to speak to ***** and only received one phone call and that was from the secretary. I have logged all this and I also have a call with MNDOT to submit my video and go over your negligence of not cleaning your machine the correct way.Review from Sally P
5 stars08/07/2021
Had an ash tree that was marked by the city for removal. Precicision Landscape & Tree was the most reasonable. They did a great job. Fast and efficient. Everything was cleaned up and taken away or ground up. The arborist, Josh, who did the removal was very knowledgeable. I recommend them highly.Precision Landscape & Tree, Inc. Response
08/09/2021
Thank you so much! I will be sure to pass along your kind words to your crew.
Customer Review Rating
Average of 3 Customer Reviews
Contact Information
50 S Owasso Blvd E
Saint Paul, MN 55117-1005
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